I loved eating here. I eat there everytime I'm in albuquerque as I don't have one where I live. This last time on 6/26 there was this girl who took my order over the phone, it took her many long, long pauses to take my order, 15 total minutes. Very uncalled for. And when I got there she ignored me in the "to-go" or "take-out" line after 3 customers in the other line she finally looked at me and so I spoke up, i have a call-in order. The other customers in line were upset to what they perceived as me cutting into the line, so as the lady to my right looked at me with HATE i figured she as the employee would intervene would tell the female customer im next. She just watches me explain to the upset customer which is not my duty. So when i finally was working with the cashier, she helped me and she spoke so low I couldn't hear hear thru the plexiglass and the surrounding noise I asked her speak up and she got upset per her expression and started to yell. She also annoyed me by having her wearing her PPipers has so low by her eye she had to position her head up facing the ceiling to actually see the customers. There should be a dress code at such an establishment. Or how to properly wear uniform so the employee can assist the customer or appear to the customer as she TRYING to look at the menu above and not seem uncomfortable extending her neck way, WAY back to see the menu!!! It's getting GHETTO there. The manager was standing next to the cashier and didn't notice she wasn't helping their own separate "to-go" line. As a manager there should be someone dedicated to that "to-go" line.
We ordered and after 25 mins thought maybe we weren't hearing them call us, she said the wait is 45 mins. We went back at 40 mins and our food was just sitting there and cold. The speaker system is cheap and sucks, the games are loud so good luck hearing them call you unless you wanna stand and wait. After paying $100 for pizza and we get it cold?! The games were OK, alot of machines weren't working, it would take points from the card then just say "tap to play" so we would tap again then it would work. There wasn't a worker at the prize station when we needed a bandaid and no one was around and ppl were just standing and waiting for about 20 minutes. Finally when we were ready to claim our prizes, again no worker around so I went to the front to ask for someone to help me and several other families with prizes. The lady came 10 minutes later and wasn't friendly at all, she acted like we were annoying her when my kids were picking thier prizes. So...not really a good experience. We spent $160 there and the service was just terrible in more ways than one.
I just wanted to make sure and thank the manager tonight as well as the 2 gentlemen behind the counter. Without any details, they took pity on me and helped me get the pizza I was craving. It tasted so amazing. Thank you so so so much.This location always has friendly help, quality pizza, and it's clean.Again, thank you from the crazy chick from Dallas!
I do Not recommend coming here!!!! Understaffed the whole place was a mess, not to mention the fountain drinks where out of service except for Pepsi & Mountain Dew. Also there was no napkins asked one of the employees for napkins she said “ we are out I’ll get you paper towels” I proceeded to ask for crushed peppers she also mentioned they didn’t have any. Definitely not coming back!!
This place always seems to be out of something no chili flakes no parmesan. Their soda fountain is always dirty soda and water splashed all over the counter. The napkin holders are never full. Inside is a really dark and cold atmosphere. They never have the pan crust available which I love. This place has lost its pizzazz
Only left one star because I had to leave something. Friday night 7:30PM. Website says store closes at 11 however upon arriving with 5 hungry teens after a volleyball game we’re informed that They are no longer taking orders. Of any kind. There needs to be something somewhere that says they stop taking orders before 730 on a Friday night for those of us that had made plans and let down our children
Really bad service. People do not understand or did not want to do their job it took longer than what they said for a food pizza took about an hour or breadsticks garlic bread took about an hour and a half chicken wings took 2 hours and yet the wings were so old hard or too fried I don't know but they were so nasty we had to clean our own table everything was so dirty there was no straws there was hardly any kind of drinks the manager was going crazy trying to do everything and please everybody his workers seems like if they were in la la land nobody would step up and I understand he was very busy and trying to please everybody in there sorry but I did not like the service and I used to love this place
Best pizza ever and great for kids birthday parties
This will probably get deleted but manager didn’t want to bother with in store orders said call ins and online orders where first and I had to wait an hour and a half . Rude manager .
My family and I went to have dinner the manager told us it would be 2 hours before we could get pizza . That they had online orders and couldn’t help us. My question is why would you still leave the doors open if you didn’t want to serve people ? My family was in from out of town just so aggravated and disappointed .