Went June 2022. The last time I went to this location, I did not like the service and it was not customer-friendly place. BUT NOW, there are new staff members and they all were so quick, helpful, and welcoming! The new staff really made this place worth the visit, they make sure you have what you wanted and are very friendly. Happy to see this place get new faces and shout out to the older staff members who were just amazing. The sub I ordered was cut perfectly, and as ordered but most importantly, DELICIOUS!!!
Horrible service! The staff their is rude, and very unprofessional. Went and ordered a small sub for my aunt and they cut it really small. Then they didn't add the soup that I had also ordered as well the cashier was super incompetent and gave me a dumb look. And as I was heading out I made the mistake of opening the wrong door and the staff laughed at me behind my back. A MESSAGE to the Management who operates this restaurant hire people who are courteous and professional not lazy and rude staff who show such complete disrespectful attitudes towards the customers. won't ever come back to this restaurant again. Horrible experience and terrible atmosphere
Slow, could care less employee behind the counter making sandwiches. Order incorrect even though ingredients were on the receipt. One sandwich lower bun was soaked. For $25.68 for two sandwiches, I’d expect a decent sandwich. We upped off the interstate and took the sandwiches to go to eat in the car….oh yeah the ham is overly sweet. I did their review on the receipt. I received a voicemail from Diana telling me to call back for a refund. I called back and spoke to someone who said she was Diana, but didn’t know how to do a refund, because she was new??? Was told someone would call back, but nothing yet. I’ve called twice more only to have the call just ring and ring. Anyways this was a terrible experience
Sitting outside of the location at winrock it is 801 the sign on the door says the store closes at 9:00 p.m.. I walk inside and the girl working rudely tells me they are only accepting online orders right now. I walk out to my car to order online and the next pick up time is 1045 tomorrow morning. This girl is getting paid for a full hour just to sit on her butt. I will never be back to ANY firehouse subs. What a pathetic excuse for customers service.
Great people , they know what they are doing here.
The subs were pretty good. A little disappointed that we didn’t receive what we ordered. The receipt attached to the bag was correct. We ordered a cup of each of the soups with each of our subs, we only received one type of soup. My boyfriend said the potato soup was alright… would have rated the dumpling soup had I gotten it.
My sub was amazing! It was my first time there and I'm so happy we ate there.Thank you staff for making my experience enjoyable. We went to Winrock Mall
Tried it for the first time as was very impressed with the Sub I had. Will definitely eat here again.
Worker was rude, being very loud and complaining the whole time. Sandwiches are usually made wrong.
A little long for 1 sandwich, about a 20 minute wait...but next time, order a head of tome maybe best