I’m not sure if the woman working here was having a bad day, but I still want to be transparent with my experience so this doesn’t happen to anyone else or just so people know what goes on here.I ordered an iced capp and an egg and cheese wake up wrap. I order this on the weekends at my usual Dunkin and it’s always great. As I was waiting for my wrap, I saw that the lady making it had just touched a piece of raw, uncooked bacon and then used that same gloved hand to close my wake up wrap.I asked her if that was the order for me, she said yes. I explained I cannot eat bacon for allergen reasons. I apologized for the inconvenience. She then began to yell and raise her voice, telling me that this cross contimatinating happens everywhere I go and it doesn’t matter. I did not respond. She then began to talk about me with her coworkers, and so at that point I called out that if it was going to be an issue, I’d just take a refund. She then said that I was not going to her a refund because her coworker was making it again. She said that AGAIN, it doesn’t matter because this cross contaminating happens everywhere I go. I calmly explained to her that I had not been rude at all in my wish to have it remade due to the cross contimatinating of RAW MEAT and my wrap, and that this does not happen at my usual Dunkin as they are consistently changing gloves. I’m pretty sure this is also basic food safety knowledge. Anyways- they made it again. I was worried about eating it based on their reaction and clear lack of concern for consumer safety and allergens. I will never, ever spend another dime here, and I’mExtremely disappointed with the workers I encountered today who 1) berated me and 2) watched their coworker berate me and then proceeded to trash talk me to her colleagues. I know the food service isn’t easy, I worked in it for five years, but this is Disgusting behavior
Very disappointed ☹️ I was giving the wrong donuts. I didn't know until I reached home. They didn't seem to understand what I wanted smh
There was 5 people working here and only 1 of them was working. That young girl was working so hard while all the other workers literally watching her. God bless her and if you are reading this, please change your job. They don’t deserve you.
They never gets your order right.Go to Starbucks! Don’t waste your money here
As with most dunkins, they are fast with your order, no mistakes on it, very attentive, clean and neat. there's a Baskin robbins counter on site for your fave ice cream treat, no drive thru though.
This place is becoming worse by the day, coffee now tastes watered down, today I ordered a hot chocolate some how it all spilled out of my hand I think the lid was loose, I went inside I told the Indian lady manager or owner I think she is, I said my drink spilled, can I get another hot chocolate, she didn’t say nothing at all and changed me again, but instead of having little bit of courtesy and give me the drink for free, it’s not about the money it’s about character, I’m every day customer there, today is my last day here no more very disrespectful!!
Very busy nice staff just Long lines and wait time
Needs better customer service. Will not come back.
Bad services very bad dont waste you money bad services
Depends on who's serving you some know and some don't know how to make specialty drinks but happy today's visit since I ran into #manifest#celeb#2021 here :)