My wife had a birthday free desert that they forgot to put in the bag on our last visit, stuff happens I’m not mad just disappointed, so I asked to speak to the manager on duty and without hesitation he immediately grabbed the dessert she wanted and threw it in our bag. I know that the right thing to do in customer service is to give that particular item to the customer but the fact that he didn’t hesitate and did it right away without asking for any kind of story or deciding to make up on his own whether or not he believe the story or not, he did what he was supposed to do and that’s the sign of somebody that truly knows what to do for their customers. I have never had an issue except for that and it was dealt with very professionally quickly and with the greatest result that you could possibly have. I will continue to come to this location till I have a bad experience! And it looks like I’ll be coming for years!
First time eating here and I have to say I do t understand how anyone can enjoy it. It's by far the worst sandwich I've ever had. Extremely disappointing
Ordered a salad through DoorDash for pickup scheduled between 1:15-1:30 in afternoon. I get there between 1:35 and 1:40 and they never marked order ready with DoorDash so I stand over by pickup window and nobody acknowledged I was standing there. Not even a manager. Do I finally ask about my order as the person putting orders in bags and putting on counter for people who aren’t there yet for pickup, I ask about my order. He finally tells me it may be over on other side of wall. Now I never did pickup before so common sense would tell them to acknowledge me and tell me. No communication skills by anyone there. Last time I order from this Panera Bread.
Absolutely amazing!! I haven't been here since before the pandemic and the prices are cheap for breakfast. The menu was all new to me but the manager was very patient with me. I told him what I wanted and he did an amazing job! Just goes to show you if you treat people the way you want to be treated life is so much better! Great job Panera with this guy :)
Food was great but I got home and they left out the bear claw I had ordered and paid for. Was supposed to be a treat for my wife. VERY UNHAPPY
I love the chai tea and scones..... go there when ever I go to Shop Rite for curbside pick up... Nice servers
The food is great, the people are nice, but NEVER USE THE APP. If you have an issue, they never take care of it, they refer you to a number where it “takes 4-7 business days”. On three separate occasions I’ve ordered, they’ve forgotten items. (Totaling around $50 now). This is getting a little ridiculous. Use DoorDash, the fee will be worth getting what you actually paid for!
Grilled cheese is not grilled but cooked I guess I'm an air fryer however it was still good just fluffy bread instead of normal buttered grilled. You get two sandwiches chips and add soda fir about $10 usd. Relaxing atmosphere. Ignore the toothpick in photo. It was already on the table when I sat down.
I am a high school senior who come to this panera almost every day. I love it and our girl Debbie is the OG she makes my day. Their food always hit especially the noodles and the warm bread in the microwave that i just found!
Food is average for the price and service is usually slow. The biggest plus is being able to drive through. If Starbucks was closer, I'd go that route.