So on Mon morning 6/19/22 I ordered a coffee and grill cheese at the drive through. As the woman is extending to hand me the coffee the top comes off and the whole cup splashed my arm and watch , the whole drivers side door inside and outside , part of my dashboard and the woman yells back inside for everyone to make sure the lids are on tight . She apologized handed me a handful of napkins and said she would charge me for the grill cheese only! She did ask me if I was ok but I was still in shock as to what happened as I was in a rush to get to work. My arm was irritated at the time but I figured I would live .Once I got to work I tried to call all morning to speak to a manager and no answer. After work I stopped by to speak to a manager the least they could do is cover my dry cleaning and car wash (did I mention the coffee went down into the window track and I had coffee smear all over the window?) Anyway no manager present just two young workers who were very nice and I had one of them take pics of my car and call the manager/owner. They replied to the worker to take my info and they will call me tomorrow. Well that’s seems a little long for a response to this type of incident but I waited . The next day had come and gone an no call at all . Just an apology and a little sympathy would go a long way . Stay tuned!
I went to drive thru about an hour ago, and I ordered 25 pack of munchkins and a sweet cold foam cold brew, they told me they were out of cold foam so I asked for whipcream and just extra sugar. The coffee tasted burnt and horrible and the "assorted" munchkin weren't assorted at all. I got two types of munchkins, glazed and chocolate. I am very disgusted. I went to a Dunkin in freehold yesterday and the service and food was impeccably different than the one in Toms River on 9. I'm so disgusted and annoyed that I wasted money. Do not go here!!
Blonde woman taking orders needs more training to say the least. I was the only one there and she rushed me to order (kept telling me to pull forward when I hadn't told her what else I needed), she was rude and I got none of the doughnuts I asked for. And of course the phone number doesn't work.
Service is slow. Staff are rude and apathetic. One of the filled donuts had zero filling. Manager (presumably) barked at us to move down the counter before we were done ordering. Would not recommend.
Horrible, what will it take for this location to get it right. If it’s not a broken machine, it’s out of stock, topped off with consistent wrong orders. Today they sold me a raw muffin. The center was still batter. Can you say salmonella.
Placed mobile order, 10 min later came to the store to pick it up. Order wasn’t ready with empty store, customers. They told me it should be right out, 7 min later they tell me that espresso machine is out ? Terrible customer service.
This Dunkin’ Donuts is the worst one ever. Every time I go they always somehow mess up my order even though I tell them specifically what I want. You would think that would help them but no. And they are so rude I hate having to go to this one but it’s on my way to work. I’ve had enough and will be going out of my way just to stay away from this place.
Absolutely horrible. This morning I ordered a box of 50 munchkins and a coffee. The munchkins were clearly made yesterday and put in the refrigerator overnight. They were stone cold and stunk like a dirty refrigerator. I’ll never go here again. Nasty.
This Dunkin’ Donuts is the worst one ever. Every time I go they always somehow mess up my order even though I tell them specifically what I want. You would think that would help them but no. And they are so rude I hate having to go to this one but it’s on my way to work. I’ve had enough and will be going out of my way just to stay away from this place.
Have only used drive thru service as we head out on the road for the day. Wait in line is not terribly long, order is correct and beverages are hot.