I ordered online. I order 6 items, 3 of those items being pasta (2 bread bowls) when it came they were all pasta in a dish. No bread bowls. I didn't want to order online again and have to wait an hour for another order that's not correct, so I called to order. What was almost $16 online is over $23 when you call. I have to wait another 45 minutes for their mistake... Very disappointed. I did complain on their site and got a free pizza. But I wish I could have just gotten my order fixed and maybe expedited instead since my family is not fond of the pizza we enjoy the bread bowls and sides.
Burned food, I will use another store for now one
I contacted the place in hopes of getting some nice 16 mild pieces of chicken wings. I told the place my phone and address, making sure to say Unit 1 since I live within one of those joined buildings. I waited quite a bit and I got a call, the gentleman on the phone told me he got here but the lady said she didn't order anything. I made sure to say he must've gotten the wrong unit number because I told the person who took my order that I was in Unit 1. He said he'll be there in a few minutes, it was around 8 & it's not currently 9. I tried contacting them to see about my order & nothing, their automatic system played but then it immediately cut off. Either they thought I was a prank caller & blocked my number which is very unprofessional given that I made sure to give them the correct information for the address, they keep hanging up calls with my number, or there was an automatic system that prevented me from speaking to anyone that could help me. I tried contacting them multiple times to see where my food was located and nothing. I only hope that this criticism will help this location become better at their customer service & delivery service, if the delivery driver comes very late, I will not be paying & refuse the food. I don't wish to waste anyone's time but I tried contacting through a phone & gotten no response, I cannot cancel the order if the only form of communication is faulty, preventing me from informing the employees there. I'm very disappointed that I couldn't enjoy the food I had ordered for delivery & was going to pay the driver in cash happily. Please select another location until this situation is resolved.
God awful. Ordered a few nights ago & it was a 1 1/2 later on delivery and still nothing. No one answers the phone, so I went in and picked up my food instead. They refunded the delivery fee, but the food was cold from just sitting around. Tonight, we tried again because the pizza is soooo good & im 37 weeks pregnant, so I had some hope lol. I have major cravings, ya know? Anyway, one hour after ordering and the food tonight & it was still “being prepped” so my husband drove there & it wasn’t even started yet!!!! Mind blown. Canceled the order left. Sooooo ridiculous.
Wrong pizza delivered. Tried to call to get this corrected, but NO ONE ANSWERS THE PHONE. Waiting on infinity hold while starving.We usually have a great pizza and all is good, but this was the worst experience.
I just wanna say I ordered my food at 6:20 pm it’s now finally getting delivered at 8:23 I’m amazed how long this had to take I tried calling but no one answered I don’t know if they’re understaffed but this just isn’t it. Highly don’t recommend ordering from this establishment. I just wanted to get my little brother some dinner but it took so long should’ve just went myself at that point that’s on me.
If I can’t leave this place zero stars I would. I ordered my food an hour and a half ago. Now mind you I’ve been ordering here for years. I ordered 3 plain pies. They had to cancel my order because they were closed. I ordered my food almost 2 hours prior. The woman I spoke too was absolutely rude and not worth getting into a fight about. I will be calling corporate and I would like my refund back. Absolutely infuriated isn’t the word. Never ever order here. They won’t give you your food.
This place is absolutely horrible, the food is good but the service is unbecoming and unprofessional the person I talked to on the phone just hung up on me I started calling at 11pm granted they close at 12 midnight they didn’t answer till 11:14 that fine I get it you are busy so the person finally picks up and says “we are closed” I live 3 mins away and would do a pickup of my order since you are always wanting to over DO DoorDash I figured why not, what a mistake I made at the end of the night I just ended up using DoorDash for pickup… do yourself a favor don’t bother with this place DoorDash for pick up or just order at a good local pizza place . Also every time I have ordered from here I have always tipped driver well and did everything right and they tonight were so rude and unprofessional.
Kyle with the face tattoo is the man I shoulda tipped him more tbh
Absolutely "TERRIBLE" experience!!!!! Waited a hour and 45 minutes for 2 lava cakes 2 LG ICE COLD pepperoni pizzas ? The girl who answered the phone and took the order was extremely rude and disrespectful. My Chase bank notified me via text and said that Domino's was charging me on my card for $127.50. Plus my order that was 40 Plus which I thought was really expensive.The bottom line is. I'm going to see my lawyer unless the manager or someone in charge can make it right