Let me first state I love Popeyes and this review is based on the people and service.Been going here for years and never really had any complaints. Its been since the pandemic that the service has gotten so bad that Ill probably avoid it and go to the other Popeyes on 46. The staff is rude, talks about the customers in Spanish. I waited 20 minutes for my 2 simple chicken combos, yet they continued to give out orders, to what I suspect were friends or family, before me, even when my order was placed before theirs. When I asked where my order was and that Ive been waiting awhile, I got a very rude and snotty response, followed by them turning to a co worker and saying an insulting slur in spanish.When I finally got my order it was cold, as I observed it was on the counter for some time, and not correct; missing biscuits. Due to my anger I avoided confrontation as I would have likely ended up in handcuffs.This place is run by young adults, kids, and the management doe not hold the workers accountable. I watched as one of the staff knocked over a stack of cup lids, causing some to fall on the floor. She simply picked them up off the floor and returned them to the stack. It was obvious the entire staff was unorganized and clueless with no true leadership as the young manager just stood there as if everything was ok. My next response is to corporate headquarters, however, I dont suspect anything will be done.
They were so mean and I was supposed to get my order at 10:35 am. Waited for 15 mins when I got there. Plus, they said submit your order “more later” next time while staring at me even though they were supposed to open at 10 am. Furthermore, the chicken sandwiches I ordered were the worst ones I have ever eaten! Terrible service!!?
not only were they kind of rude and rushing me while i was the only person in line and ready to order i got a large fry and two drinks and instead of a large fry they kinda just grabbed a handful of fries and tossed them into a bag
These people can’t understand English they overcharged me and rung me up for a bunch of stuff I didn’t order…….. also It takes 15 minutes to get an order even with 2 people in line, don’t screw yourself. Go to Sakura Japan instead. I’m regretting it so badly right now.
the chicken from here is always amazing
It’s my all time favourite and food is so tasty that it’s addictive. The employee are very courteous
I have no idea why chick fil a is still in business with Popeyes existing. The chicken sandwich is the absolute best chicken sandwich on the market.
Did not find the store in the mall. The mall guide also didn't show there is a popeyes store. The description is not accurate
Manager is super rude, not only to customers but also to employees. Mobile order came out very late. Don’t go there. You will have a bad experience.
Popeyes has best chicken sandwich around so good and wonderful price.