They have the worst customer service. The store closes at 11pm. I placed an order at 10 pm, then I received a call from the driver at 10:20 telling me that is too late and that he was going to come to my house only if we give him a tip. I said yes but I did not like the way he requested a tip because we pay a delivery fee. When he came to my house, I gave him 1 dollar tip ( I usually give them around 3 to 5 dollars tip but as I did not like the way he called asking for tip I only gave him 1.) The driver told me “ if I would know that you were going to give me one dollar, I wouldn’t come. It is too late and Papa Johns only gives me .50 cents when you pay the fee.” After I received my delivery, and I closed the door, he knocked the door to tell me that he can sign the paper bill if I want so that he can get more tip. But multiple times he was telling me if I have more money. This is a poor customer service, when the driver arrives to my house, the driver is the only person who represents Papa Jonhs and this behavior is unacceptable. I have been a Papa Jonhs customer for 5 years and this is a second time that I am very disappointed with their drivers. Also, they never bring the extras sauces that I pay for, and calling them for the sauces is something that waste time but I am considering to do. If you do not like the salary that the company pays you, you should get another job. Very disappointed!!!!
This is considered extra sausage being charged extra to get this. Smh this isn't extra sausage over priced and not getting what one paid for
Love it the food was great
I ordered a cheese pizza with pineapples and found meat (ham) in my pizza. This is the second time this has happened at the same store location on state street in Perth Amboy, NJ. I have special religious diet restrictions and i don't eat pork and both times pork was found in the pizza and all the manager can do is apologize. this is not acceptable. This is a serious matter that should not be taken lightly. The manager never does anything. How does pork end up in a pineapple cheese pizza? How do you make the same mistake twice to the same people? Sounds like maybe a lawyer needs to be involved .
I ordered a cheese pizza with pineapples and found meat in my pizza. This is the second time this has the same store location on state street in Perth Amboy, NJ. I have special religious diet restrictions and i don't eat pork and both times pork was found in the pizza and all the manager can do is apologize. this is not acceptable. This is a serious matter that should not be taken lightly. The manager never does anything. How does pork end up in a pineapple cheese pizza? How do you make the same mistake twice to the same people? Sounds like maybe a lawyer needs to be involved .
Very disappointed with food and service. No face covers and did not feel comfortable. Such a shame as was looking forward to trying this takeaway.
I hate to be rude and give a low review because this place is always spot on for me. But they did forgot my pizza the first time and only gave me the cheesesticks and wings, but honest mistake and the delivery man came back with the pizza and apologized for the inconvenience. Great service! Just some little mistakes.
Had the most amazing experience at this establishment. the staff were extremely hardworking and cooperative. The skinny brown boy complemented my designer shirt and the Spanish guy put extra chicken on my papadias on the house. Safe to say I won’t be eating at any other pizza establishment besides this. Papa John’s 4 life
A few weeks ago, my friends and I ordered a pizza at approximately 8:30PM. For delivery, it would be 1 hour, which is fine. At 10PM, our food had not arrived, but the website said it was out for delivery at 9:30PM. I called the store and spoke with the manager. I asked the manager if he had an estimated time of arrival since I only live 5 minutes away from the store. His exact words of pure professionalism were "nah bro". Never have I thought that a manager would exemplify professionalism as such (please take note of the sarcasm). At 11PM, I got a call from another star professional of this establishment who said verbatim "yo, your pizza's here".I'm gonna go to a different papa John's to order food since clearly, management and it's fine employees have been trained to speak to the public as such.Would I recommend this place?Nah bro
Pizza was ready quite fast! Quick and efficient pickup & all staff had their masks on