Terrible customer service people give you an attitude for showing up and making an order they don't even want to give you a receipt when you purchase an item. The management does not castigate this team they do whatever they want and talk however they want to the customers. I would not recommend this place in 100 years
i asked for a small ice coffee with a lot of caramel & it didn’t even taste like coffee it was VERY watery
They close at 10 and I showed up at 9 and they didn’t want to make my coffee because they “were leaving early” .. bunch of girls looking to leave early on a Friday night. smh.
I got the bagel with cream cheese, and it was absolutely horrible… also had just a smear of cream cheese…. Don’t bother getting anything from this Dunkin’ it’s not worth the money
Coffee taste great. HOWEVER, I was waiting for my mobile order and it wasn’t a long of a wait or to be helped. I noticed the employees were busy and I was patiently waiting to be helped. Until a few minutes passes and the first employee asks me politely if I need any help or if I’m waiting for an order. I politely said “Yes, I have a mobile order” and then asked if I could just grab my drink and go or do I have to wait until you help me. Before she responds the second employee, her name is Jennifer, tells me in a rude tone, “Yes you can just grab it, it’s there, if it has your name grab it.” She didn’t notice that the sticker wasn’t facing my direction and I wasn’t able to read it. Also due to the pandemic I thought I’m not allowed to touch any mobile order drinks due to cross contamination or sanitary purposes. I literally said that to her and she tried to have an argument with me over it. When I just simply asked her if I’m allowed to take grab my order, I wouldn’t want to grab the wrong order just for health code reasons I may not be aware of. This could’ve been avoided if she didn’t give me an attitude and I tried sympathizing with her because I used to work at Starbucks during the pandemic and it’s rough. The first employee was polite to me but Jennifer, which I asked her if she doesn’t mind if I take her name down, provided me with horrible customer service. Also she used a profanity word towards the incident before I left the store. She could’ve waited until I completely left the coffee shop and then she could’ve ranted to her coworkers about the incident.
I like this location. The drive-thru is usually quick. I visit like 2 or 3 times a week during my lunch break around 12:30pm and it's usually not crowded. Food and drinks always come out nice and hot.
They are always messing up the orders. I avoid this location as much as I can. Every time I go there are issues. I order almond milk and I get regular milk instead. I order bacon egg and cheese. An I get Cheese and bacon on a croissant. They don't care. The lady knew what she did today. I could see it in her face when she brought the bag to the window. If you don't want your whole day ruined don't go here!
I went multiple times through the drive-through. They are soo rude. They are rude and rush you. Don't give you napkins. They give me my food incorrectly all the time. There is an Indian lady that looks at you with discuss. Like she is a queen who shouldn't be looking at us peasants. I can never do a review because they never give a receipt. Also I don't know what they are charging me. But this location comes out more expensive then other locations. Take your hard earned money some where else. They don't care about you here.
This place has always been a top choice for me .Great customer service
Long wait. Love the coffee.