Delicious food but pretty ridiculous pricing. Charging $10 for a burger (with no sides included) that's smaller than a whopper at Burger King. They definitely outclass regular fast food as the burger, buffalo chicken sandwich, fries, and shake were outstanding - just wish the pricing matched the portions a bit better.The staff were also very nice but make sure to double check what you ordered because sometimes they forget things like adding cheese to cheese fries as an example.Absolutely worth trying but not too worthy as a meal to have regularly.
Extremely long wait (45 minutes from time of order at the counter until bag handed to us), overcooked (see photos), and missing part of the order (missing 10 piece chicken bites and sauce) Asked for Shack sauce on the side, none in bag.
How disappointing this shake shack was. Although shake shack is my favorite burger place, this location was horrible. First the mess of this place was disgusting. The tables weren't wiped at any time. And the place was basically dead so it wasn't like it was busy. They messed up my burger first leaving out the bacon then realizing they put a glob of sauce towards the back even though I ordered to have it removed. I just asked them to add the bacon and dealt with it. Then when I went up (twice) the staff just stared at me. They didn't necessarily look like they didn't want to help me, more so lost. Almost like they were questioning themselves as to who is responsible to come talk to me. I had to wave one of them over as the staff just leaned against the tables staring mindlessly. I will continue to eat at shake shack as I've had no problems with other locations.
Good clean restaurant with quick service and delicious burgers/fries
Food was great, and place overall was clean. The only comment is the waiting time to get the food and the process. A lot of people just waiting to hear for his/her name regardless of if a delivery or dining in order, kitchen seems a bit overwhelm. We waited for almost 20 minutes for our order, perhaps an area of opportunity to improve.
Who doesn't love Shake Shack? Only negative thing about this restaurant is the location. At night you have to be very very attentive that you don't pass the entrance coming off 17S. But otherwise, it's a great place.
My family orders from here all the time as we live 5 min from the mall. Today I got the most soggiest chicken crispy sandwich dripping completely in sauce. I spoke to manager and he said sorry there is nothing we can do. Funny thing is the gentle man at the register was more helpful. The bread and everything was so moist it was uneatable. If my son didn’t love shake shack as much I would be done with this place. I took a picture of the sandwich and would love the company to reach out or if this actually had an option I would post the picture so that others stay away.My husband does say he prefers going to the one on route 17. Guess he was right.
Good burgers, Shakes, Veggie options, chicken as well, dine in or to go. They usually caramelize the burgers to give them their shake shack flavor. Better option as compared to fast foods. They are priced accordingly, and always made to order..
Great quality burgers and fries. The staff were very nice and attentive.
Update: They are repeatedly, very-very slow. We waited 30+ minutes for a simple order. Same restaurant in Manhattan is much busier, yet much faster…This is the second time in a row to get 1 fries in our takeout order when we ordered 2.One can be a mistake, but this seems to be intentional…