Seriously NO cheese inside “Stuffed” Cheesy bread! Terrible! They said they’ll send a new one but I have to wait another 40 minutes and will give this one away to them. So 2 hours for pizza delivery. AGAIN SECOND ONE comes with NO CHEESE inside!!! This is NOT right Domino’s you gotta watch all your locations quality! I wrote to the corporate location. Hope they do something about this!!!
If I could give this rating a zero I would. The website has a car tracker which shows when and what time the food should be arriving. I've been waiting for my food for about an hour and half. We called the store and was on hold for 10 minutes, only to be told that the driver was making deliveries on foot! While our food has been sitting there for over an hour getting cold. The driver calls us saying that he had to walk back to the store to pick up our order and deliver it walking. Again this is Domino's Pizza we are talking about, not a mom/pops pizzeria. I would never recommend this location to anyone, I'm very disappointed!
this place needs to be shut down all together. An online order took over an hour and a half to get to my house. I got three different time arrivals, and three different excuses. This is why mom and pop pizzarias will forever have my money. You have people who cannot run that place for the life of them, nor give people the proper customer service. Please, either close this or change the whole management around.
Took over 2.5 hours to get the pizza. Probably cold by time it left the store since it got here cold as well considering the time it took.Veggie pizza came with pepperoni attached to the bottom of the pizza.
I placed an order at 8pm. At 8:45pm I called to see where my pizza was and spoke to a lady by the name of Maria who said "your pizza is on the way". At 9:30pm, I called back and spoke to a manager by the name of Cesar, WOW, I cant believe hes a manager. Not only did he tell me "well you have to wait", but also hung up on me. I called back and explained i placed an order at 8pm and its now 10pm and he said the driver just left. He was rude, cursed at me and all. NEVER will I or anyone i know order from this place. DISGUSTING!!!!
So. Dominos. ??♀️ For a pizzeria chain I believe they strive for consistency of quality and as much as I have been a loyal Dominos customer for a few years now, THIS particular location consistently fall short of meeting that level of quality that I believe most expect from a Dominos pizzeria.My home is literally a 4 min drive, 8 min bicycle ride, or a 20 min walk to this Dominos location. It baffles me that despite how close I am I consistently receive pizza from this location that is cold, or the wrong order is sent, or they just forget to supply your entire order. Breakdowns in trust in quality are a normal occurrence for this location. You wanted square cut pizza? Nope, your getting slices. You wanted hot cheesy pizza? Better prep your oven because this pizza is coming in cold. Wanted some extra garlic sauce that you paid for? Nope the driver is going to forget that you wanted that too.Last night, I ordered a small personal pan with sausage. The app claimed my order would be ready in 14-24 mins, so when it arrived 1 hour and 20 minutes later, I had had enough.This location gets the orders wrong is delayed so often that I KNOW the Dominos corporation must be losing money with all the free pizza’s or 20% off coupons they distribute just to keep a customer base. For every one pizza that arrives hot and not missing anything, I can order another 3 that will be late, cold, and incorrect.I’m not sure what it is with the subpar quality at this particular location but if you want piping hot pizza, delivered in a timely fashion, you’re better off ordering from literally ANY other pizzeria in the neighborhood and you’ll have a better experience than Dominos.
A was a little busier than usual but it was Sunday and now with Domino's giving you $3 coupons for picking up your own food of course they were a little backed up the day I went. The customer service was still good and my child's pizza made the way he loves it.. I think this Domino's is great.
I have told myself I wouldn’t order here again but there I go making the same mistake .. today I made a big order as always when it arrived I noticed I’m missing my garlic bread I immediately called and was told by a gentlemen I would get it as soon as possible. 40 minutes passed and I called to see why happened with my order and a girl tell me that’s she sees no order and they can’t refund me my money bad . So unprofessional I have never heard that money can’t be refunded back for their mistake l. Not the the first time I been charge double on my card , received double order and been told by them to get my money back I have to personally take it back to Dominos.. so upsetting poor management in this place . Placed my order at 5:14pm and just about to receive my Garlic bread 8:15
Their delivery driver legitimately claimed to have delivered my order while I didn’t receive my food, and told them I “ I called the delivery driver, cancelled my order” when I made it through the app and how would I even have the driver’s number? Legit thieves…don’t ever order from here they will either steal your money or mess with your food.
Never ordering from the bergenline location in North Bergen again. Ordered several times from there and both times my food arrived cold, and they did nothing to compensate except offer me a free meal next time I order (they're just going to give me another cold meal next time anyway so what's the point?) Instead of simply sending out a hot order to replace my meal on the day of. Absolutely terrible service. Do not recommend at all.