Today is St. Patrick’s Day and I usually stop in here at Penn for a coffee and bagel and sometimes buy dozen of bagels to bring to work. But this morning I stopped in to bring some St. Patrick’s Day cupcakes and they were not fresh. I bought 6 cupcakes little green frosting on them regular size $18.99 and Irish soda bread to take into work. It was embarrassing as the cupcakes were stale and the service was awful. I asked for paper plates they said no and made faces at me. The bakery had blasting heavy metal rocking roll music on and you could hardly hear anything. This was not how I wanted to start my morning.I’m hoping they are new hires and were just filling in as temps because they ruined the traditional experience at Zaro’s this morning.No manager to speak to. So disappointing.
I had the exilerating experience of receiving the most impeccable customer service from an individual by the name of Lisa during my visit at Zaros eatery in Newark Penn Station. If ure ever n that area please put up a snack r 2 from Zaros especially is working.
The cakes suck and the price is just exorbitant! It seems they sell stale cakes that rats have discarded
Very fresh bagels, friendly service.
The CS here is excellent. Everyone I have ever spoken or that has served me are always are polite and pleasant. The pastries/breads, etc are FRESH and delicious, ALWAYS. The hot food on the other hand isn't that great. If you are rushing or not from the area and hungry then I suppose it will do, but everything is microwaved (which doesn't make it taste that great) and its about $6 for a meat, egg & cheese- on a really good fresh bagel/roll/etc. You would get something FRESH and cheaper elsewhere.
Really good breakfast sandwiches and coffee. Fast service too.
They are absolutely NOT open on THANKSGIVING!they lying lol
Nothing was delivered as yet when I went to order this happen to me a couple of times ?
Hot food was good but all of the baked pastries were dry (at 9:30am).
Just crazy so many people on the line amd only one person take caring them. I took forever i only wanted a muffing nothing else but they couldn't give it to me. How hard is grab it and then give it to me. Instead they said i have to do crazy line is the penn station we are on a rush. To slow.