Very busy, yet the employee's did not get flustered. They were calm & cool and kept the line moving. My Dave's triple was delicious.
Ordered online for pickup then when I reached to the restaurant the security told me drive through only…I don’t even drive then when I went to the window to tell them about my order, the manager refused to listen to me. I now have no food and no refund. I’m calling the restaurant to tell them about the situation and no one is picking up.
Management talks to employees and customers as if they are better than both parties. Workers get unfair treatment, work like slaves to get paid close to nothing with no benefits but managers go on vacation every other week. They let men in the woman’s bathrooms “because the mens bathroom isn’t working”. Very poor work environment.
My chicken sandwich was cold and did not taste good at all. My medium size drink was water down and was nasty i will never again buy food from this wendy's location ever. ??
Customer service was terrible , lady mixed up my whole order . Waste of food and money . Everything was spicy . Very disappointed
They got my order wrong. I spoke with a manager over the phone who advised me to return and they'd be sure to give me the correct order and a coffee. I returned and received a completely different breakfast sandwich than what the manager assured me I would receive. It was not free, it costed my time, gas which = money... only to be intentionally given something other than what I ordered and what I paid for. The Newark Wendy's on Springfield Avenue's customer service skills and operational practices need immediate improvement. I just kept hearing how great their new breakfast line is...I regret trying it. Won't happen again.
Great burgers and fries. With Good things comes with both crowded drive in and in dinning. Prices are a bit high and service is ok.
Usually my order is good but recently I ordered Uber eats and a baconator fries and 10 piece chicken nuggets were missing I called the store and they said we’d need to come pick it up after we already paid Uber eats $8 for delivery I paid $17 for my order and only got $9 worth of food plus it took an hour long to get my food since it was really busy.
I was really impressed the food was actually cooked to perfection. So proud of this hood restaurant. I recommend this Wendy's anytime.
They aren't organized and the person taking the order at the drive thru loves adding extra things to your order.