Last time I went to drive through was a 15+ minutes wait. I would have walked inside to order, but the indoor section is closed. When we did receive our order, our fries were warm at best.
They always messing up the order or forgetting stuff, they gave me the wrong nuggets, no straws and a plain potato with nothing on it. Which was basically my whole meal. Just frustrating as the person taking my order was laughing and joking around which leads me to believe they weren’t paying attention.
Probably not going to stop coming here (because it’s the closest one near by) but I certainly won’t be coming after 7pm;Me and fiancé placed a mobile order for pick up in drive through, both of us having separate orders under our own names. Get there and let associate know we’re picking up two orders.Pull around, and we’re waiting about 10 minutes at the window before we’re acknowledged by either of the two associates we could see inside. We were not acknowledged by the long haired red-head young man with his back to the window the entire time (whom we’d assumed was breaking down everything to clean for the night but not helping this other associate in any way) or the other older woman associate (presumably supervisor, by the colored collared shirt she had on?) until she came back with one bag and walked away (assuming to get our other order) when she came back we had asked if we could have some fresher fries because the ones we’d just been given were really cold and stale, they’d definitely been sitting for a while. She rushed off to come back and to our surprise, then threw the new small bag of fries into my fiancés lap (who’s driving) She literally threw them at him and rushes off again. The other associate, the young man, seeing what happened said not a word and I loudly voiced my displeasure for the unnecessary response, but not directed towards him or other associate. The woman (Supervisor?) then comes back and tries to dismiss us, asking why we hadn’t left. My fiancé states it’s because he hadn’t received his order. She grabs it from where it was sat behind the drive through window and hastily pushed it towards my fiancé; who in response flinches. There was no other exchange of words; no apology or acknowledgement of the situation that just happened. Rather than stay to diffuse or speak with a manager (it’s after 8pm, there isn’t one we’d assume) we opted to leave a review and call to speak with management in the morning. We were not given the paper receipts for our orders so we do not know the name of the woman who served us.My fiancé has a dash cam and it recorded everything, we watched it back and neither of us understood what happened. If we provoked her response or thought maybe it was an accident, but then saw how mentioned woman associate above handled the food to the customers before us (aggressively) Maybe she was having a bad night? Probably understaffed; by how much the young man was helping her (not really) she’s probably in the kitchen herself. We understand understaffing; but the blatant disrespect or the failure to acknowledge the mistake was awful service. Really hope management considers properly staffing their late-night shifts so that what employees they’re maintaining aren’t burnt-out (we’ve been there, we get it) and talking to these employees about teamwork and open communication. Bad employees stem from bad work environments.
When will the inside be open again for dining? Every other restaurant in the area is open except Wendy's. Eating in your car sucks. Especially when the order is wrong and you have to get back in the drive through line to get it situated.
Love their breakfast sandwiches. They are better than most fast food restaurants, however, they are small. Wish the sandwiches could be a little bigger based on what you pay.
Busy but good burgers...drive thru only
I have ordered on the mobile app many times here. For the most part, they get the order right. Sometimes, they forget the drinks or an extra chili. But though the lines are long, it is efficient and smooth. I would recommend it here. THE fries are crispy and the temperature of food is noce and hot.
My overall experience was great. Service was given in a timely manner and basically good customer service.
My sister went to Wendy’s to get some food and this young lady named Gisele had an attitude while I was on the phone and she going through the drive through and I don’t understand why people always have to have attitude while working in customer service. Please teach your employees to communicate and be respectful to customers because it could be anyone who could be watching this store…. If I was you, you better do better or y’all can be close down. Please be smart about your future…..
I was left in an unbusy drivethru for over 40 minutes. The manager is inept and ignorant. The staff are not managed or working at all. Wrong order given. Then was asked about 8times what the order was before they then started making it, tho it was already preplaced almost an hour prior. Zero customer service skills and often it is very noticeable they are dirty! Not just the worst wendy's but the worst fastfood establishment in the area