For starters. I would like to say the waiter had a great personality. However there was a lack of understanding with certain menu items. For one he didn't know if the sausage was beef or pork so he had to ask the female. Also while he was taking my order I stated over and over that I wanted my eggs soft scrambled. The more and more I repeated it he kept saying scrambled eggs, I came to the realization that my eggs definitely would not be soft scrambled. I did actually received a egg patty of sorts that seemed to be straight out the microwave. So I quickly figured out that this restaurant just doesn't serve it that way. And if that is actually the case, the cashier should be familiar with that. So for a eggs, cheese and sausage wrap, a fountain juice and 1 cookie, I paid 12 bucks and change. Which is over priced as hell especially if the taste does not match the price. Even though I was Super Unsatisfied, all was not lost. The cookie was the star of the breakfast
Bug in my salad, nasty service, didn’t get order right not even ONLINE!!!?????? I would Never eat in this location again…
The people were nice, but the ice coffee tasted like dirty water. The sandwich was missing ingredients, and I waited 10 minutes as my sandwich sat on the counter. I would only go back for the bread.
Ordered coffee. The light roast was out. I told the person at the counter who brought out a new carafe. It was not hot. Milk and cream were out. They did bring out new carafe's once I told them. They should have a regular schedule to check on these things
Never order food from Hoboken Panera, the service is very pathetic. Today I ordered 4 orders of Pick any 2 for pick up and when I picked the order and went home I found they gave me only soup and sandwiches were missing. My kids were starving, trying to call them but no response so I drove back 3 miles and went to shop. In the shop when I talked to manager I came to know that they were aware that my order has missing sandwiches but instead of calling me back they were just waiting for me to come and collect. The worst part was they gave me the same sandwiches by heating them in oven which burned all the sandwiches. I was very upset with their service but there was no option left for me as I have already paid to them. A humble request to everyone please never order from this shop and if you do please check the order in the shop to avoid inconvenience.
The customer service is awful. They easily ignore you. They don't care about your time. A horrible old mom takes your order as you even don't dare to order anything!
Been going to this location for years. It's always been tidy, employees have been kind and helpful, and the french bread is lovely; along with the rest of their bakery stock presentation. I've yet to have a negative experience in any way at this panera.
Great pizza love the coffee. Need ti bring back pinaple upside down cake mini. Secaucus needs to be longer hours. Like the Hoboken one open till 10pm
There were some systems issues on the Panera app and the shop staffs gave me extra in my order for the inconvenience. Very appreciate it!
Patrick and his entire team are exceptional in customer service, and extremely thoughtful in all they do! Thank you Patrick for all you do each and every day!! You are always hard at work but always find a moment to smile, say hello and make me feel valued and welcomed!!!!!!!