This is by far the worst Dunkin I’ve ever been to. The staff is rude and blatantly disregards your order. They don’t add in sweetener/swirls/milk like you request. I’ve also gotten coffee here that tastes like absolute dirt water. I’ve gotten in the habit of tasting my coffee before I walk out with it to make sure it’s made correctly, otherwise I’ll ask them to remake it, which I’ve had to do several times. Today, I put in a mobile order, arrived 10 Mins later to see that my coffee was still not ready, so I asked about it. The rude woman behind the counter told me to check the labels on the mobile orders sitting to the side and I said I don’t have to check the labels because these are all iced coffees and I ordered hot, mine just isn’t here. I showed my receipt with my mobile order # and her and another staff member kept saying they never received my order, my receipt was analyzed for 5 mins (almost as if they didn’t believe I put in an actual order and paid) before they reluctantly made me my coffee, almost as if they we’re doing me a favor. No apologies, just bad attitude. I have always came back due to the fact that this Dunkin is in a convenient location right on Washington street, but my experience today was the last straw. Stick to the one on newark if you can, or make sure you taste your coffee before you leave to make sure it’s made correctly because they don’t care here.
EDIT: Woman working on friday night is COMPLETELY unproffessional and disgusting and lazy. I got sick after the coffee she gave me and it was def not fresh coffee.. i also came in at 755 pm to let her know the coffee got me sick and it was closed more then an hour from actual closing time. she RUINED this dunkin donuts rep. i saw at least 5 people walk off dissapointed because it was closed earlyWOW ! The guy at night time is GREAT. great customer service. Always friendly, and always serves fresh hot coffee . he communicates timing very well and is very consistant on his work ethic. the coffee is always SPOT ON yet he waits to see if its good enough anyways. 5 out of 5 because of the great consistant service
This Dunkin’ is absolutely trash. Coffee was minty, doughnuts were like they were from a day before. The owner was very rude and mocked his customers really bad. He does not know how to behave with his customer. Avoid at all costs.
Do not go to this place unless you want to wait a very long time for your order. They are the worst. Go to 7th Street or go to Observer. You will regret coming to this place
beware of price fixing. I ordered 12 munchkins. register guy rang it up as 3.79. aren't they .25 ea ttl 3.00? he says nothing he can do it's the "system". I backed down to 10.
Ice coffee was warm coffee with ice put in it. Not only got my order wrong but two people in front of me. Go to the one next to the path or on Newark st. Avoid this expensive Dunkin at all cost
Unfortunately this Dunkin needs to see either a major improvement, or needs to be replaced. Staff is completely disorganized. They appear as if they don't care about the customers, nor have any idea how to get the line moving. Very slow paced, coffee was mediocre, sourdough breakfast sandwich was the only thing that came out well. My girlfriend's mocha iced coffee looked like it was watered down. There are better Dunkin's around the area, stay away from this one.
Try signature latte cold coffee with hash browns. Refreshing option after a tiring walk!!
Nice place
I went yesterday with my family around 5:45 pm.The girl who was work was very rude I said hey three times she didn't respond and they are not any customers except as we went out soon because of no respect the customers and the place were so so dirty. I hate that place and do not recommend it to anyone.