Usually come here for the milkshake combinations you can make along with there variety of toppings, they never disappoint and stay open relatively late for Hoboken standards. Online ordering and purchasing gift card for this location is smooth and efficient. W
Great ice cream, but customer service lacks a little bit
I ordered an ice cream cake from B&J’s online 6 days before the pick up date. Got a confirmation email. Next day, I spoke on the phone with an employee who confirmed what I wanted and took my CC number.On the day of the cake pick up, I walked into B&J’s at the specified time. The attendant had no clue of my order and said they didn’t have it. I showed him the email confirmation I received and told him I spoke with someone from the store after the email and gave her my CC #. He said the store employees and those who make the cake are separate. I was angry that no one called me or emailed me prior to let me know the cake wasn’t available. The cake was for my brother’s birthday and had I known B&J couldn’t complete the order, I would have made other plans.The attendant gave me a free cake from their stock fridge and said I could pick any size. The cake was not the original flavors nor design I wanted, but I thought the free cake was a nice gesture for their terrible mistake. I will not be ordering cakes from them again and I do not recommend that you do.
Caramel is quote famous in New York and around. And I am glad that it is. Ben N Jerry is one place where you can get some really nice caramel Ice-Cream.The best part about the Ice-Cream is the Caramel chunks inside which are there in almost every bite. The other flavour - Milk and Cookies is a decent option too
watched who i believe to be the owner of establishment treat workers in the most disrespectful way. very distasteful. have not been back, will not be back.
Employees are shy and mess up order very often mot going here again.Highly exaggerated customer service and quality. It's more like a safe space for softies...Employees are rude and have a disgusting attitude which says all u need to know about ben and jerrys.
Placed a shake but it was a cup of milk. Next time just go to the grocery store and get milk instead.
Employees are shy and mess up order very often mot going here again.Highly exaggerated customer service and quality. It's more like a safe space for softies...Employees are rude and have a disgusting attitude which says all u need to know about ben and jerrys.
Alyssa is the best!! So kind! So helpful! And gave us the best service. And she was so fast about it without us feeling rushed at all!!
Loved the caramel Icecream cake. Took it as a dessert gift and the host couldn’t stop raving about how delicious it was! A bit pricey but hey it was worth it!