I understand “understaff” but there was 3 people in the front taking in person and 1 for mobile. I waited 1 hour YES 1 hour for a mobile order of a simple chicken quesadilla while being with my toddler and pregnant. I even ordered ahead while I did groceries shopping at the supermarket and when I went it wasn’t even ready. They kept saying they working on it for 40 minutes? After the hour mark I got upset and wanted to cancel the order and just pay for a bowl in the store and that’s when they started to actually work on my quesadilla with the person on the front it took him literally 3 minutes to make! They need to get their priorities cause what’s the point of mobile order they need better system for example STARBUCKS! … I honestly didn’t see any short staff there were like 2-3 extra workers just walking around so is just an excuse for bad service.
Very disappointing day today, I’m a regular at this place probably 3-4 days a week same meal. 9/10 the bag is prepared and behind the counter not on the shelf where it should be as Per the app instructions. Furthermore I’m a Spanish speaking customer to I always walk in say hello and ask for my order they usually ask my name I give it here you go sir and thank great exchange. Today was a different day. Walk in see 2-3 bags behind the counter say hello stand awkwardly to no greeting. Wait patiently while they take customer after customer. Then I ask can someone help me. Another young lady says your name I give it, again no response back not hold on one second sir it’s almost done nothing. I stand again for 2-3 more mins then ask excuse me my order, she then respondes I’m making it can you relax if your not happy cancel the order. This whole time I’m just smiling thinking this is the last time I come back here. Promise time was 3:30 this all occurred 3:35 and beyond ?♂️ very disappointing to get treated like this by chipotle employees when I’m here 3-4 times a week mon-Friday
The Chipotle in Englewood, NJ is the closest to my house. However, I dread ordering from there because the food is never ready when the app says. Additionally, the meat portion is much smaller than in other Chipotles. It is very unfortunate that this restaurant is tarnishing Chipotle's reputation.
They were so absurdly slow but the burrito they made me was amazing, if you're not in a hurry get some Chipotle here
If you want your night ruined, don't even bother ordering through the app for pick-up. They will literally have a full staff in the back and 1 person making orders and also taking payment. Complete waste of time.
Do not come here unless you have 45 minutes to wait for your food !I ordered online while I was in New York and still had to wait 20 minutes for one burrito
I don't ever leave reviews but I had such a bad experience at this location. They are severely understaffed here and I, like many other mobile orders, had to wait 20+ minutes for our food. The staff did try their best to keep up (don't blame them at all) but were treated poorly by other customers due to the negligence of upper management. If you're going to get food here, definitely order in store and don't waste your time. This location needs more staff. It is unfair to the current employees to have to keep pulling the weight of lazy upper management. Please do better.
Unacceptable service. Slow service. Terrible management (Farris and Odette). This location is Restauranteur? No way.There were two managers on shift during my 40 minute visit on 1/3/2022. There were maybe 5 people ahead of me. 40 minutes for 5 customers? Unacceptable. It was clear that there were not enough workers on shift, which I do not directly fault the managers. We are in a time where many stores are understaffed. However, I saw, at one point, three workers on online orders at one point. There was one worker on the restaurant line. At that point, the issue was not being understaffed. Instead the issue is a matter of poor priorities. It was also clear (as day) that the worker was new and absolutely doing her best, but she was falling short in how she wrapped burritos and timeliness. She had great customer service and did exactly as well as I would expect newer workers to handle an incredibly difficult situation that their management put them in. I appreciated her doing her best while everyone else was having a great time and she had to take orders, change out the salsa and tortilla side, at one point she had no rice so she went to the back to get some herself (leaving no one on the line). I noticed this and watched management just let it happen. Unacceptable.I KNOW very well that It’s hard to manage online and in person demands. When I asked the manager, Odette (sp) why we were having to watch 2-3 people fulfill online orders while they were willing to throw ONE worker on the line she said “we’re understaffed.” I asked her directly if she could at least help get the line down while the other 2 workers completed online orders and she said “sure”. Howevr, she never jumped on the line until I left. I literally finished my order and then, and only then, did she help her employee. It was disgusting. I requested managerial support on the line from a second manager, Farris (sp) and he said that they were understaffed which was already clear. When you are understaffed your priorities are even more important. Farris told me that YES it was policy to have 2-3 people working on online orders and one person on the line when there is a significant line. In fact, Farris went back and forth with me to explain that they were understaffed so he would not take anyone off of online orders to help the new worker on the line. The worker on the line should not have had to change out food, get rice from the back and try to get the line down alone. If that is how workers are treated then there is NO wonder the location is always hiring and understaffed. The people on line shouldn’t be treated that way. It’s unacceptable. I will reiterate that the worker on line and the cashier were really kind and gracious although their managers were willing to take the very very easy way out. It’s disappointing to see their poor choice in priorities play out that way.I’ll add, not that it matters now that I’m a customer, but I worked as a kitchen and service manager with Chipotle for three years. I have been understaffed more times than I care to discuss. Even still, my priorities and values are the same whether I had a 13 person shift or a 6 person shift. I know that there should NEVER be a time when no one is on the line. That’s one thing I saw because managers let her work alone. Keeping the line moving should always be a priority. Those two managers could have knocked the line down in10 minutes or less and then jumped back to the other demands. I’ve done it so many times before in stores that were not restauranteur. If this is a standard in a restauranteur store then I am shocked at how far standards have fallen. In the future, managers should not throw new people to the wolves, priorities should be clear and managers should honor kind and reasonable requests from customers without avoiding accountability (like Odette did with me). This incident alone should not discount restauranteur status but I left feeling like this is a common occurrence and that alone should discount that designation.Signed,Disappointed and Disrespected Customer
This place is the worst. They send you cold food, no beverages and no utensils. Then they say go to the website and file a complaint with customer service instead of fixing it. They don't care about your order and its every single time.
they put one small scoop of rice to your bowl and squish it down with the spoon to make it seem likes there’s a lot. they’ve been getting very greedy.