The service quality has deteriorated significantly. We ordered for a croissant, asked for three times, and after 10 minutes, nothing was there. Sorry to see such bad service from my beloved Starbucks
This Star bucks is ran with such efficiency and professionalism, that I go 15 mins out of my way every morning. I realize how important it is for me to start my day off right, verses going to other coffee spots paying the same amount just to wonder if they'll mess up my order today
Lacrea’s attitude is meant for her to work at Dunkin, not Starbucks. Always go here but she ruined the service.
* turn your car around & go to route 1 in edison. Prob 5 mins away & its a drive thru they are quicker, SUPER friendly & attentive. They make great coffee & seem like they WANT to work. Dont even think about this location the staff is the problem here. There were 2 good workers here but youll see they probably leave because the environment is horrible ! The only reason I ever kept coming here was for Allison who had great customer service skills & the young man with the earings/gauges. Everyone else had an attitude.Welp. Had to change my review from 5 stars to 1 stars. Primarily because The person over the phone was not helpful. I get things happen but your customer service is BEYOND POOR. Im the type of person that will come in the drive thru and leave you a 5-20$ tip. Ask your coworkers. Im sure they know who I am.This type of thing has happened in the past where i do a mobile order & get something completely different. Today was a big deal because it wasnt for me.Today i ordered : a bacon gouda sandwich (usually take the bacon off bc my family member cant eat bacon)Egg white bites for my 15 month old daughter who cant eat bacon.And then bacon egg bitesThey gave me 3 bacon egg bites despite the stickers showing what i ordered. Thats pure laziness.I called & the woman says I can just get a new one next time or come in & theyll make it right. No apology nothing.I called again and asked to just have my order refunded because this is ridiculous. Well she said i have to come in. Thanks for the start to my morning ! I will start going to a different location this one is run by lazy kids & they shut their location down every other week.Edit : I went into the store for my refund. No apology, nasty attitude of the girl in front. Didnt even offer to refund my 7$ coffee that taste like garbage. But thats fine. You wont see me back here!
The condiments were not available. We went to order at counter. For small thing went up to the counter and kept repeating our request. They did not even give stopper for the coffee from being spilled
Had a long piece of hair in my drink.attempted to go inside to get a refund the staff refused to open the door said I had to wait in the long drive thru line to receive a refund..I literally had to keep knocking on the door & call the establishment in order for someone to let me in the dining area to.receive a refund..the staff was not attentive or apologetic .I wish I would've taken a picture! So Disgusted !..I will NEVER come to this location and will tell everyone not to as well
Always messes up the order. I had to go back many times because they made the drink incorrectly even though i specified on the app.Update: when i asked for my drink to be remade the girl at the drive-thru rolled her eyes at me. Nice to know that when the employees mess up they have an attitude too.
Waited in line for 20 minutes and got to the window at 6:59pm just for the manager to tell me they’re unofficially closing at 7pm (when online says they close at 10pm) and he refused to take my order. Worst Starbucks!!
Ordered coffee and when I got there the store was closed. They said to wait a half hour for my coffee so I asked for a refund. They said that they cant give refunds and that I needed to call corporate to get a refund. So I need to waste more of my time trying to get my money back. Nothing but issues with this starbucks, if your not open then dont let people order.
Great place to order food and drinks! The staff is always very nice and bring they work hard to bring the drinks out in a timely manner.