This used to be my favorite burger spot. Unfortunately, the quality of food and customer service has gone down hill. I ordered a bison burger med and the works burger med. The bison burger was rock hard, cold and missing half the condiments I ordered . The works burger was rare and bun soaked with blood. The clown working seemed to think this was okay as I asked for my money back. Won’t be going there anymore.
I used to always go here, however, the employees are rude. I just think that management should train employees to have better customer service. Especially during this pandemic, so many restaurants have closed. BGR should be more grateful to even have customers gracing them with their money. Train your employees to treat customers with respect.
Definitely my go to Burger place. The burgers are amazing. Darlene was very friendly and provided wonderful customer service. I would highly recommend this place.
Ordered 30 min in advance and order was still not ready for pick up. The worst part was the service we received by the gentleman who was taking the order, seems very young and immature. Was very rude for no reason. Good in generally good but I’m not sure after this last experience if it’s worth it to go.
BGR is the best and only down the street from me… whenever chef Darlene is in the kitchen, i know my food going to be delicious. The salmon burger is the best but one day I didn’t want bread so she made me the best salad with a salmon. Love this place… ????
Burger was well cooked and juicy. Not very tasty though, needed seasoning. Cheese was melted nicely and tomato was ripe. Tater tots were crispy and delicious. Staff was friendly.
Amazing Service ‼️1st Time VisitingThanks To Darlene Johnson So WonderfulMade My Day Even Brighter ????
Excellent Service, Very Efficient & Comfortable way of presenting orders to customers, and providing an easy-going aura to the site to give the experience that, cherry-on-top so to speak. Excellent place to dine at, and i’ll be sure to come back quite a couple of times more, and i’m certain i won’t be disappointed. ++++
Great Food..Excellent Service..Great Leadership. Best Burger in Town
It's refreshing to have a burger joint that asks how you want your beef cooked (rare, medium, medium well and well done) and is made fresh upon order vs a place that throws a bunch of patties on the grill and assumes everyone likes them cooked the same way. On top of all of the gourmet burger options, sandwiches can be fully customized with toppings which there are many. With that said, the burger was made right, good, obviously fresh and juicy (quality beef) however I wasn't necessarily over the moon .This place reminds me of a glorified five guys without the peanuts and sports a cool, local vibe with nice decor and a good place to chill. I think it beats out most burger joints and would in general recommend. I'm curious to try the other styles. Good lunch special (burger, side and drink) that rotates at $11.