So, I like Bally’s, I really do. Having said that. We drive in today, follow the signs to hotel valet, including the one that says ‘Superstar’ rewards tier parks valet for free. We sit in the car for about ten minutes and an employee tells us we can’t park at the door and need to move the car. I say we are checking in. He says we can go get a cart and load our bags, but there is no valet parking. So we get a cart and load our bags. Look, it’s fine. But cover the sign that says valet parking is available, and put a sign, a big sign, at the valet saying valet parking and bellmen are not available. If you can’t hire enough people to offer a traditional resort experience, that’s fine, but don’t waste my time with misleading signage and tell me what’s going on.
All of the little things are in need of more attention: Room keys did not work properly and had to go to the front desk numerous times. Maid service was non existent, not bad, just non existent. King Size Room in the Bally's Tower was spotless upon arrival. I expect to go back in the future.
My partner and I booked the king bed room through Hotwire. When I arrived, there were only 2 front desk receptionists who took forever to check in a couple people and no one was at the bell hop desk to receive your luggage ticket for valet. They had a DJ playing music at the bar so loud you could not hear what was being said. They put us in a room with 2 full size beds and said it had an ocean view. Instead. It was a view of the 3rd flr rood next to the elevators. I requested for the room to be changed which was refused. To further add insult to injury, the hotel had extremely loud music which vibrated through the room until almost 3am. They sarcastically offered us earplugs which were useless. The room had only one outlet to charge our phones. The furniture was dated, worn and scrartched. The bed was not firm or comfortable. The curtains had dust and dirt marks on them. The bathroom was equally dated and the shower tiles had the appearance of dried scum with scrub marks. Did I mention, the room had a funky mildew smell. A Huge disappointment and poor hospitality service, we will return to staying at Ocean Resorts.
We thought being a resort and on the beach combined with the amount we paid per night would mean a clean and customer friendly stay. Most of the staff cannot speak or understand English, arrived at 1130p and even with 4+ staff it took over a half hour waiting in line to check in on a Monday night, our smoke free room smelled of smoke, housekeeping did not come daily and the wait for towels was at least two hours. I requested cream rinse and received coffee?, refrigerator barely keeps anything cold. Next time I will stick to my Hilton family and pay the price to drive and park at beach or convention center. This hotel needs some new management that knows about customer service or they may not make it. Probably won’t be back and certainly will not recommend.
We were told my someone at the front desk that if we wanted to feel safe, not to stay there. We wouldn't have access to our car and they had a string of car jackings in the garage. We were going to attend a convention.
Tried to go into the yard(used to be Harry's oyster bar) The inside was closed. We asked security if we could grab a beer, but sit inside as it was 90 out. He said no, not allowed. So, we decided to try the outside bar and get a few Bud lights, as they had signs saying it was on special. Ordered bud light from the bar tender and he said, you can only get that inside. We asked how can we do that, if it's closed. He just shrugged. Amazing! The four of just walked out, went to the water dog upstairs, had beers and lunch. Never will we go to the yard again.
Friends trip to AC every year for a decade. ALWAYS spent evenings at Harry's Oyster Bar, Dinner, Drink, and Tons of Laughs Now The Yard is there and Harry's if Gone.....WHY So we tried the Yard, the salad had wilted lettuce actually deteriorated as in rotten, flat bread pizza was lacking as was atmosphere. Server was nice..... WHY WHY WHY did Ballys not renew the lease with Harry's Won't be back to The Yard anytime soon. Also Harry's was always packed....the Yard, sparcely populated on a weekend night. BAD move Ballys BETTY
We arrived an hour and a half after check-in and there we no rooms available. Once one became available we went to the room and found the cleaning sub-par (hair in the shower, toothpaste in the sink, crumbs on the floor, fingerprints on windows). I should have switched rooms then. I am not a complainer so I just cleaned up myself. Went to bed at night to find only one bed had a blanket (no spare in the closet). Was too tired to wait for another one so I turned the temperature up and the fan down. Was woken up a few times to loud groups getting off the elevator and once to the sounds of our neighbors having sex. Even with adjusting the thermostat I was freezing most of the night, when I woke up I found that the air had reset to 65. My daughter had a sports competition at 7, so I jumped in the shower at 6:15 set the shower on the hottest setting and it was cold, lukewarm at best. I go to the front desk and ask to be switched to another room. I am told they don’t have anything and I’ll have to check back after check-out to see about moving. So at 11:30, I go back and they still don’t have anything. I ask that they let me know when something becomes available and they can’t, I have to keep checking back. I already left the competition once and don’t think I should have to spend my day trying to fix their problems. For the price I paid to stay here, none of this is acceptable!
As of lately the food is not as good as before. My order has been wrong numerous times and over or undercooked. Whoever does the cooking needs to go.
Booked a trip for a few days and booked in an updated room. Was literally put into an old room that looks disgusting. Beware that they are not cleaning rooms everyday, they will only clean when you leave. Once you check in you are on your own. Rooms have no outlets for you to plug in your phone. Rooms have that very old feeling. Outside of our room the hallways are disgusting, paper and garbage left in the hallways due to staffing shortage they claim. Last time we stayed here there was glass in the shower and my wife was cut and they never cleaned our room. I complained to a manager upon checking in to see if I can get some kind of upgrade and they said they have no record of my complaint and put us in the most horrible, outdated room on purpose. The manager at Ballys AC did not care. If I could find a room somewhere else I would have left. Will never stay here again. Horrible service from hotel management. NEVER AGAIN!!!