Guy's restaurant makes use of ghost kitchens to fulfill meals. For example he pays Red Robin to make the burgers and other outfits to put meals together. Unfortunately this assembly process by professional food delivery drivers results in cold food and incorrect orders. I really expected a better operation with Guy Fieri's name on it, especially for the $70 I paid to get my family lunch. He should really stick to his TV shows or get Robert Irvine to fix his business!
Totally awful experience; missing things, cold food, messed up items. They didn’t have half the menu so the made substitutions & DIDN'T ADJUST THE CHARGE TO THE LOWER COST ITEMS. We ordered jalapeño poppers and steak and cheese egg rolls, they didn’t have them and sent us plain chicken wings no sauce and diced tomatoes….???The customer service was impossible to get a hold of BECAUSE YOU CANNOT REACH THE LOCATION you order from, and have to call the 888# They only comped half the messed up order. He was corporate- so coldly polite…My meal ended up in the trash with 2 pickles eaten.
Food was cold, bland, and poorly packaged. They were out of items and sent replacement items that were not ordered. Cuban was as described in other reveiws: sparce and untoasted. Hamburger was cold and only took up half the bun; chicken sandwich was extremely dry and ice cold. One redeeming factor was the fries! They were lukewarm and seasoned, which is more than I can say for anything else in the order.