They are good but there is always a long drive thru lane. Sometimes it is quicker to just go in and grab a coffee. This of course is no fault on the stores or the employees but due to the location.
I understand that mistakes can happen, orders can get lost etc. after waiting 25 minutes I asked where my order was and I was told that orders are behind. This was from the shift supervisor. It actually turned out that they had lost the order. I get it, mistakes happen but there wasn’t an apology…. Not very good service
The service at the Nashua drive-thru was horrible. A woman in an SUV needed the employee to help her decide on her order for 12 minutes. Back and forth. The staff should have asked her to come inside for service after the first whole 4 minutes (still too long). When it was my turn, I mentioned that I should receive a free coffee, to which the young man said..."I agree that took a long time." No freebie for the aggravation. The young lady at the window was not pleasant when I mentioned my request from the young man taking the order. My small $4.00 tea would have been better without the aggravation. Please train employees for these situations.
Customer service doesn’t exist! Ordered my coffee in person, waited over 5 minutes and my order still wasn’t started. I realize they are busy. However, they prioritize every single to go order before in person. Fox your system and assign a barista for to go AND in person. Girl next to me who ordered in person was waiting over 10 for in person order. Asked for refund-RICK was agitated I asked like jt was an inconvenience to him!
Good coffee, food, and employees, but customers need to learn basic human respect towards retail workers- so disheartening seeing grown people yell at kids as young as 16. Doesn’t make for a good start to my morning either.
The customer service was poor. Waited to be served the drink I ordered nothing happened, i cleaned the table which I wanted to sit because it was dirty. I had to leave after seeing that they ignored me. Not like they were busy no, just ignored me. I think for any business customer service is very important to build your reputation. Treat people equally. Thank you
Love this location! The team is wonderful and the management is great. Orders are always correct, everyone is in a good mood and any issues are quickly remedied.
By far the best Starbucks around!! they are the only ones who can make our drinks correct and they are always super friendly.
If you pre-order your drink expect to wait 30 minutes, under staffed and always give an attitude if you ask when your coffee will be ready. Use to go everyday, Ryder who is a barista is absolutely fabulous though!
I'm not one for coffee, so I just got a water there. It's way too overpriced!The only thing I do like is the Chi Tea Latte, that is to die for. Even if you're not a tea drinker, you need to try this. It doesn't even taste like tea but it is!Please reconsider the prices, you may get more customers if the prices were lower.