Went in at 2pm with my 2 very young kids and boyfriend. We waited at the front counter to be seated for over 5 minutes. After being seated we were very promptly greated by our server Ashley, however this was the only time she was prompt. She brought popcorn and took our drink order. Fast forward to 25 mins later, she hasn't returned to our table and we could see our drinks sitting at the bar window. Again, 2 VERY young VERY hungry kids. We eventually gave up got up to leave. As we were leaving we were stopped by another waitress who apologized but didn't offer anything for the neglect as my child is screaming because we're now leaving without her getting to eat.How can you completely forget about a table, I know it's hard to find good help right now but this is unacceptable and Ashely should be replaced if she can't keep up during a shift at 2 in the afternoon when it's not even that busy.Also, the place reeked of urine as soon as you walked through the door. Utterly disgusting, worst 99 experience ever.
Although our server was very pleasant and on top of her game, the same can't be said for the kitchen. Most of the food had little to no flavor - and what you could taste was not good at all. They weren't crowded, I think they've just switched to more "prepared & heat up" meals. I felt awful after taking the family there for my daughter's 18th birthday ?
I feel like it’s rather uncommon to receive poor service at a chain restaurant like this however, we did not have a great experience at this location attached to the clarion inn. We walked in and there were 3 different people at the host stand and not a single one of them greeted us. I understand that they are busy, but there was not even a “someone will be with you shortly”. Once we were sat, no one came to our table for about 20 minutes. Finally a waitress did come over and helped us. I don’t think it was even her sections, he just noticed that we hadn’t been helped. I ordered the steam tips medium, and when they arrived half of them were raw, not rare but raw. We had waited so long to be served that I didn’t have time to send the food back as we had an event to go to.
We ordered take out from this 99 and picked it up. There are spaces reserved for pick up orders. The time for pickup was as they said it would it be. When we arrived home to unpack the family meals we bought, everything seemed to be in order. The burgers were cooked how we like them and had cheese. The cheese stuck the bun to the meat so don't plan on adding condiments to your burger without a complete mess. I understand placing the meat on the bottom bun but the top bun? So, no ketchup or mustard and the lettuce, pickle, and tomato were just throw away. The toppings were placed next to the burger and not on the burger. This allows the cheese to stick to the top bun rendering opening it to be useless. The chicken tenders were good but the fries were soggy. We also ordered the wrap family meal with barbecue chicken. This was pretty good. The side of broccoli was good and so were the mashed potatoes. The flat bread chicken was good also. I would have given 5 stars except the burgers were placed incorrectly and adding condiments and toppings were not an option. I guess you'll have to dip your burger in ketchup and mustard and no veggies. I would eat here again but ask the cook to change how they place the hamburger meat and leave the bun separated.
Really taste items that everyone can enjoy. Great items around each wall to look at. Kids really enjoy the food. Noise is not that loud on busy time's of the day.
The waiters and waitresses need more help very good customer service very good food was not great the mashed potatoes were not cooked to my liking and I never got my sour cream the drinks were outstanding and perfectly priced and the staff was very respectful and very helpful they need more help with days and holidays it was St Patty's Day when I went and they were out of corned beef and cabbage ? other than that great place for families and everyone to enjoy a good meal
I don’t usually except high quality when dining at chains, and stopping in tonight was a rare choice for me. I can say, however, that I was pleasantly blown away both by the quality of Taylor’s service and the excellent cooking. My friend and I shared mozzarella moons and Taylor remembered my odd sauce request (ranch). I got the tenders & tips, which were cooked to a perfect medium rare. I was impressed to see the sliver of rare right in the middle! They were perfect. They closed early due to weather but were perfectly polite as we finished our meal and let us talk while they closed down. Overall, I was incredibly impressed and appreciative of having a spectacular meal and service (as someone in the industry as well) on an honestly challenging day. Thank you so much.
Decent location and decent atmosphere, but I made the mistake of ordering a steak. Never order a steak from 99 if you can help it. It was over cooked, chewy and powdery.I also ordered some boneless wings for appetiser and they was lukewarm, and even cold in some places.The ice cream dessert was nice enough, but the cake was quite dry.Overall, there are much better, cheaper places for a quick bite to eat.
Me and my wife go often and sit at the bar. We love the special on bud selects and I can't get enough of the Buffalo Tenders! We always comment you can get a good home cook meal at reasonable prices.
Awesome bar staff, great food, unbeatable prices! Audra & Jen are the best!