Ordered a burrito online from the chipotle app to pick up at this location for 6:30. It was 7:15 and I was still waiting while people who walked in to order at the store were in and out twice as quick. To top it all off when my order was finally ready they ran out of burrito shells and the guy put it in a bowl without giving any sort of heads up. Waited way passed my online time and did not get what I paid for. Huge Fan of Chipotle but will not be back at this location
Typical quality of food for any Chipotle. However, the dining area tables, front line counter, and back kitchen looked absolutely atrocious. Tables looked like they had not been wiped down all day, front counter had so much food on it and orders were prepped and dragged through the mess. The back kitchen had food all on the floor and prep surfaces, the grease trap on the grill was full and empty containers stacked everywhere. What put me over the edge was a stain on the sneeze guard at the counter that looked like it been attempted to be cleaned previously without success (i.e. smudged all over the panel).I would not come back to this location due to lack of cleanliness and concerns for food safety.
The last nail was placed in the casket that is Chipotle Concord, NH.Nails:1. Store was closed during lunchtime. (manpower?)2. No steak available and the preparation area was disgusting.3. Line barely moving because employees were filling online orders. In line over 25 minutes. Prep area needed cleaning and items refilled.4. No spicy steak anymore which was my favorite. Sour cream looked like milk.The thing that's sad, I loved their food when done right. Too hit and miss now.
I have been to this location many times since they opened. During the height of the pandemic I was willing to cut them slack given staffing shortages and their desire to keep their dining room clear.On my most recent visit most of the tables looked like they had not been cleaned for the better part of the day. Trash was overflowing from the can near the door. Most of the ingredients needed for making bowls or burritos were empty or virtually so. The time we visited was about 7:30 on a Wednesday evening so they were too far from closing to justify that absence of fixings.Not sure I will return to this location. This may put me off Chipotle entirely.
My second visit ever and last. I can't understand why anyone would pay $10 for a bowl of cold rice with some overcooked "steak" cubes, wilted lettuce, a little grated cheese and salsa. I realize I'm in the minority evidenced by the line of people being served. Was warned that there was no ice for the drinks but purchased one anyway assuming the liquid coming from the dispenser would be cooled. My bad; it was warm.
They forgot to make the burrito bowl and didn't include a chocolate milk or chips for my child's order. When I told the woman behind the counter she didn't apologize at all and didn't even make sure that all the items were there. So I never got the chocolate milk.
Concord location only: poorly cooked rice, steak and chicken. Never have ordered chicken/steak from this location and been satisfied with it, unchewable pieces (steak) suspicious taste (chicken). Typically dirty and unkempt workspace and dining area.
Solid location near lots of other stores. Staff can handle a busy lunch rush with ease. Quickly and expertly cruising through orders. Chipotle always has great tasting and fresh ingredients. It always seems a little dirty in the visible part of kitchen and dining area each time I go to this location though.
I totally understand the fact that they (along with everyone else) are short staffed. But they didn't understand our order and my husband's burrito was so poorly wrapped that it all squished out the sides when they rolled it up. It was a mess. We said something and they ignored us. Also didn't get the extras we asked for. Next time we will do online/pick up. They paid more attention to those orders as they rolled in.
Very busy, takes forever to get a take out order that was previously called in. Messy work areas even with it being a burrito place should be neater or take the time to clean up in between customers. The seating area and tables never seemed to be cleaned cause they are so busy and don't take the time to clean the tables.