This place is NEVER open on the weekend. This has been going on for quite some time, I get it 'labor issues'. How much longer are we going to use that excuse, especially when others have gotten their labor issues figured out. This is a management issue. I always told me boyfriend when we came thru here that the employees look and act like they hate their lives.
They are only going to be open till 4:00 for a long time until they can get help. We got little John's and for lunch it was perfect. The store is just way too small and way too cramped. Other than that the food was just okay. There was not a lot of meat or veggies and it could be because we got the smaller sandwich.
The employee at the register had personal ear phones hanging off his ears while taking orders and working the register. I don't think it is at all appropriate. Sandwich was just so-so.
I work in retail and understand the labor shortage, but I don’t understand horrible customer service. Trying to go to this store on my lunch break, I pulled up to the drive through speaker and was told someone would be right with me. As I sat there for 3, 4, 5 minutes, I observed two Jimmy John employees taking the trash out. They were laughing and kicking the bags around, talking to each other. I politely asked if there was anyone to take my order as I had now been sitting at the speaker for 7 minutes.“When we get back in!” The employee snapped at me rudely as he turned his back on me to continue to talk to his coworker.10 minutes after pulling up to the speaker, the two employees were still outside talking. I drove away and won’t be coming back. Good thing Jersey Mikes is in the same complex with great service. In less than 10 minutes I had sandwich in hand and headed back to work.
I visited this jimmy johns two times in the last week. The first time I visited, I had to wait a very very long time and an item was missing on the sandwich. I contacted the Owner and he immediately took action by making sure the night crew was better trained, addressed long wait times, and offered me a free sandwich. Most people would not take the time to write this review, but I feel that the owner went above and beyond. He truly cares about service. The second time I visited a few days at roughly the same time at night, my experience was amazing. There were more cars in line and I received my order much quicker, as well as the quality of the sandwich was great.5 stars, highly recommend!
An hour and 10 minutes before closing and they had no bread. A sandwich chain with no bread. Then my choice was to either wait for them to see the cars in front of me or back out of their ridiculous one lane building wrap-around drive-through. I ended up backing out but these one lanes with no escape need to be a thing of the past....especially if you are a sandwich shop running out of bread.
As someone stated before in a review on a Saturday two times they're not open. That's fine but at least put a sign somewhere in the driveway before you drive around or at least on the menu board that they are closed. I was stuck behind a truck that waited 10 minutes for someone to answer him I thought he was placing a large order. Three stars also for the generic answer you get from any negative review.
Friendly fast service. Good sandwiches. Only complaint is the menu does not say what's all on the sandwich. Example the beach club on the menu does not mention tomatoes, but they put tomatoes on the sandwich. Recommend listing all sandwich toppings.
Saturday, 1/15/2022, 2:20pmWaited in vain in the drive thru for about a minute. Wife says, 'I don't think they're open', I'm, 'They've got to be open its Saturday afternoon. Sandwich TIME.' Turns out THEY'RE CLOSED. I know stupid Covid, but could they have at least closed off the drive thru with a sign? Sat in the parking lot eating Domino's and watched the stream of cars pulling up and getting disappointed.
Employees were super friendly but it doesn't count when they forget main ingredients in a sandwich. I drive a big rig so I can't just simply go back and get it fixed I ordered the black and blue sandwich and they didn't put any blue cheese anything on it so it was lettuce tomatoes meat and bread.... sad part is this is my first time ever trying Jimmy John's. I won't be back. 2 stars for Employees being friendly that's it. $18.00 for 1 sandwich no chips no soda just the sandwich. First impression and nope.