Came at 4:00pm with a party of 6. They forgot a bunch of our rolls. The fish was dried out. The fried shrimp was stale. Some of the rolls were different then described on the menu, like being tempura battered when it says it’s not. They didn’t honor our punched loyalty card after about our 40th visit. Guess it’s out last visit. The servers were nice.
For $25 per person, the service was nice but SO SLOW. We got four rolls out before we got our appetizers and then sat for 30 minutes in the middle of our meal waiting for our second round of rolls due to the wait staff not giving us out second paper quickly.In the middle of our meal, a cockroach landed on someone in our party and then flew off and was crawling up the wall. The manager came over and told us he was sorry and that they have an exterminator come every month but it left us wondering what the kitchen looked like if there was a a roach in the dining area. He blamed it on the fact that they recently moved locations.They offered us no discount, no comps, not even to move tables or kill the bug. Sad that we used to enjoy this place and just will not return.
Im not sure where to start. This was some place i decided to try after a while because of hearing something about new ownership. to start off i was here twice as long as expected and didn’t even order dessert because they where so slow. the sushi chefs where not wearing masks at all. they messed up our nigiri order twice as-well as giving our sushi to a different table at one point. the sushi was as normally small portions which with all you can eat is not a huge complaint, but yet again with it being so slow it’s annoying. The crystal shrimp was chewy throughout the night. and also half of the menu wasn’t on the order sheet. as writing this i also realized i never received two appetizers i ordered. Not to mention this whole time they where not busy at all!!! overall absolutely terrible and i suggest going somewhere you know you like.
I live right around the corner and really wanted to like this place. Service was poor (clearly understaffed), the sushi was the thinnest I’ve ever had (though It was actually sort of impressive how thinly they can cut avocado). The bathrooms were not maintained. For the cost, there are much better sushi places in town and I have no intention of returning. Not sure what happened to this place, but the 4.4 average rating is not accurate.
Im not sure where to start. This was some place i decided to try after a while because of hearing something about new ownership. to start off i was here twice as long as expected and didn’t even order dessert because they where so slow. the sushi chefs where not wearing masks at all. they messed up our nigiri order twice as-well as giving our sushi to a different table at one point. the sushi was as normally small portions which with all you can eat is not a huge complaint, but yet again with it being so slow it’s annoying. The crystal shrimp was chewy throughout the night. and also half of the menu wasn’t on the order sheet. as writing this i also realized i never received two appetizers i ordered. Not to mention this whole time they where not busy at all!!! overall absolutely terrible and i suggest going somewhere you know you like.
Kinda disappointed. Cold unagi, loooong waits for hot sake, ice cream and little items. Our waitress was obviously having a bad night and basically took it out on us, she even slammed down the plates. We tried to be extra kind and nice but it only got worse. Look, if you don’t like your job do something else but definitely don’t stay in hospitality.
Terrible service, the manager wanted to charge us for rolls we never got or ate. We waited for over an hour and thirty minutes for our food, people who sat down after us got their food but we got nothing. We told them and they asked what we ordered, after we told them we wanted to leave and only pay for appetizers they said the rolls were made. Then why weren't they brought out? Take responsibility for your bad service. If I could give a zero I would. Thank you for the bad service.
Delicious and comfy. Great all you can eat.
I would not recommend coming here..I was so excited to try this restaurant after multiple recommendations and other reviews but needless to say it was the worst sushi I've had in my life. It lacked flavor and presentation. There was not a single roll I truly enjoyed. There was some rolls I couldn't even take a second bite from. There were also issues with our orders not coming through and long wait time to be served. Also trying the mochi ice cream was a disappointment it had too much starch coated on the outside and I had to spit it out..
Best sushi joint in Reno, hands down. Expect to wait but I promise you it will be well worth it.