The extra crispy chicken pieces are great. I love the crunchy batter they coat on the chicken. I always order that with the cajun rice. Lately the rice has become very salty. It had a very good blend before. They somehow could not make a consistent blend with the cajun rice lately. Very salty. However, I tried their rice with beans. That was a very good move for me. I ended up ordering that more along with the chicken pieces. It is still not a bad place to go if you really run out of options.
It appears that Joanne Rotta, a reviewer and we share the same feelings about this Popeye's restaurant. Both of us experienced poor service, incompetent staff and wrong orders.At any rate, on July 11th my girlfriend and I ordered food through the Popeye's drive through. We didn't check the order while there and when we got home the order was missing 1 item. People can make mistakes, so we gave them the benefit of the doubt.On July 13th, we returned to the same Popeye's and tried to place an order through the drive through. The person taking the order continuously got it wrong when reciting it back. She also recited "shrimp" in the order when we didn't ask for shrimp. Our order was slightly less in items (by one) than the July 11th order, BUT, it was $ 7.00 less.We decided to drive up to the window and place the order face to face. I asked to speak with a manager. The manager was a lady who was just as incompetent as the first person. She was also rude as heck. The order went from $ 7.00 less than the July 11th order TO about $ .75 less. When I told her about the July 11th order, she got even ruder, if that was possible. She then sent a young man no more than 21 years old to "protect" the staff, which I found comical. Anyway, when I asked her "are you sure that that's the price" she stated, "we don't want to serve you" and closed the window.I don't live in Reno, Nevada. This is what made it a shame since I'd contact the franchise owner(s) directly. This Popeye's location does NOT have dine in services. I think it's because the staff is incompetent, rude and doesn't want any type of questioning about why they're so incompetent. Avoid it all costs if you can.Why did the chicken cross the road? Because it didn't want to be killed, and served up as "shrimp" at this Popeye's location.
I live in Reno Nevada, and none of the stores are as big as the one here. The store was immaculately clean, and the chicken thighs were bigger than any I've ever purchased in the state of Nevada.Popeye's Louisiana Kitchen sold the best onion rings available anywhere, I don't know what happened but I certainly do wish they would be put back on their menus.
Definitely love the spicy chicken sandwich. It comes with 2 small pickles,but I've asked to add extra and they'll add just one. ?
I cant give it a zero but would if I could. Firs off this branch is NOTHING like other branches I have been to. I went through drive-through and placed my order and paid for it with no problems. This was approximately 7:15 pm. I proceeded to drive home (after having been moving all day). Get home and sit down to eat and realize that the 2 original chicken sandwiches and the surface and turf combo with coleslaw and a medium spritehad somehow mysteriously morphed into a 4 piece box of chicken with a small mashed potato with gravy and a medium uncarbonated sprite. I drove back and attempted to go in dining room ( apparently they were understaffed so badly they couldn't have it open even for issues such as mine). I was forced to go through the drive-through and wait behind approximately 10 cars. Upon arriving at the speakerbox I explained their error and they had me drive forward. They ASKED FOR THE 4 PCS OF CHICKEN BACK. Now in my understanding of food handling this is not something restaurants are allowed to do once the food has left the premises. Correct me if I'm wrong. They then gave me a second sprite which was as nasty as the first one. I finally said I'll settle for a coke which was fine. By now it's 8:30ish. They handed me the replacement food and I drove home... AGAIN. YES i checked the order. My wife and I sit down to finally eat. She opens her coleslaw and it was so spoiled I could smell it from like 3 feet away.....ruined my appetite. I am now livid. I drive back again only to find that again there's 10 or so cars in the drive-through. I get to the speaker and ask to speak to a manager. I get to the window and there's an 18 or 19 yr old who I KNOW is clearly the shift manager and not the store manager who by the way stood right behind this guy the whole time. He stated "Whats the problem?" I handed him the coleslaw and said open that and smell it and you tell me what the problem is. He stated he wasn't going to do that and only offered to replace it to which I said I didn't want a replacement but wanted a refund because this was my third trip to this location in the last 2 hrs and they not only couldn't get the order right but they were also serving spoiled food. (Why aren't the food protocols followed)? He kept insisting he would only offer a replacement coleslaw. I began to curse him out ( I shouldn't have I get it) They threatened to call the cops and I told them to that I would wait for them and drove away and called corporate after I finished moving.
Grub hub delivered me the wrong person's order, but when I called the store the staff was extremely nice and helpful! Long story short, I had to reorder, but was extremely satisfied with my order once I realized they remade my order and it was hot when me and my family received it! This staff saved my Mother's Day since I didn't have to cook and it was super yummy! Thanks!
We went to the drive thru for lunch today. Got home (Damonte Ranch) and we got the wrong order. I called and spoke to Pamela, she was very apologetic. My husband went back to get our order, but the drive thru had a lot of cars in it. So he went to the door and she came out with our original order. So now everything is good. Food is good and Pamela deserves a pat on the back! Thank you!
Unlike any Popeyes that I've gone to Vegas this popeye's was pretty quick who was good the order was right they were courteous I was really surprised. I mean it's a franchise but if you like popeye's chicken give this 1A try it's well worth it.
This was my first visit ever and I loved all the food we ordered! The chicken sandwich is my favorite. The red beans and rice were yummy. Thank you for the fast service.
You been to one you been to them all. They seem to take a little longer than I expected. Maybe because what I ordered ?. I wanted to eat in but I had to order and eat on the outside which wasn't all bad. Overall not bad.