I do mobile order often and this was the first time I went to this location and the first time I've had a negative experience. My order was estimated to be ready by 7:55 and I arrived just past 8 am. My food item was at the pick up but my drink was missing. I asked one of the baristas about it and while she made eye contact as I showed her that my order had two items, she effectively ignored me. She continued making drinks and I just stood there as they pumped out drinks that were time stamped much later. It was about five minutes until a different barista asked how he could help me. I explained that I was waiting for my drink and he asked his colleagues, including the first barista I spoke to and she said she didn't know what I ordered. Ultimately, he made my drink but I spent an unnecessary ten minutes in the shop where I was ignored by three different baristas after telling them my order was incomplete. There was no apology and no acknowledgement of an error. Extremely disappointed and frustrated with the lack of customer service at this store and will not be returning to this Starbucks again.
First girl In the drive through was really disrespectful , no manners at all . once I pulled in and asked for one second so I can place my order she waited then had attitude. After that I pulled into the drive thru window she cursed a few times.Would've rated it 1 star but NATE attended me afterwards and was cool?✌?
I order a Trenta Vanilla cream cold brew coffee thru Uber Eats. When I opened the bag the cup had ice, cold foam & caramel drizzle. NO COFFEE. I called the store & the girl that answered said she knows there was coffee in there because she made it herself. I put a review in thru Uber Eats. I also requested the Uber driver call me. Never heard back from this store or the Uber driver. I will not be ordering from this location again.
Customer services is excellent
I have an appointment.. no sorry an addiction.
Slow service. Always out of stock! VERY rude customer service from staff & management. I ordered a grande vanilla iced coffee with cream; they’re out of vanilla, per usual… cool. I asked for a grande iced coffee with cream & 3 pumps of white mocha, venti cup xtra ice. They gave me a black coffee with 1 pump of white mocha. Not only did they charge me .60 for the sauce in my coffee which NEVER happens when I order this drink, they told me if I wanted cream, which is included with the coffee any other time I order, I’d have to pay an additional.60 for it. This came from management! I did not know I was charged for the sauce OR that it was made incorrectly until I left and checked my mobile receipt. They did not provide a receipt or label the cup because they’re scammers. Clearly, the manager here is more focused on bonuses and collections by overcharging customers & keeping inventory low. I came by last week for a caramel ribbon crunch frappe and they were out of caramel and crunch. Go figure. Lazy, rude staff. I asked for a refund & returned the coffee after speaking with the manager and he returned the coffee back to me with a side of cream instead of refunding me. I shouldn’t have to argue with baristas before work over wanting cream in my coffee. I’ll never return to this location.
Fresh coffee every time and very friendly people work there
I have never been more disgusted in my life at the lack of respect this Starbucks shows their customers, AND their employees. I’ve never seen a leprechaun before in my life but one came out handing me my vanilla bean frappé, shirtless and sobbing. He begged me to free him and in exchange he would give me gold. I told him no, I don’t accept money from strangers, but I could sneak him out. He then asked me if I could help the rest of his friends and siblings out. Obviously I said yes and he led me to the basement where I saw a bunch of enslaved leprechauns working themselves to death. They haven’t been paid at all nor have they left the building since they’d been caught. Despicable.
This location SUCKS they never have anything. They are slow how can you not make Frappuccino’s at this time. I order but get to the window we don’t have any vanilla nothing! This is the third time the one down the street has everything. I gave them 3 chances never again!!!!
Fast, reliable service... Great coffee and yummy breakfast sandwiches.