Ordered a salad amongst other things and it arrived last barely came at all.. my drink tasted like a flat jack and coke. The wings are under cooked, mind this is the afternoon time…. The restrooms smelled absolutely disgusting. The sever had an attitude for whatever reason. To top it off nobody knew anything about the wine.
The service is the worst I have had in Las Vegas. There were 8 dirty tables, and a girl using one to wash menus (they offer QR menus). There were 10 people in line and the staff just kept looking at us like they were lost deer. No one acknowledged any of the people waiting. When we finally got offered to sit, the guy said we have open tables at the bar. There were open tables everywhere. I explained i did not want to sit in the bar area. He said, you will get better, quicker service. So we sat there and were completely ignored. We finally got up and left after no one speaking to us. We will never be back.
Tips to the servers for better service:\\n\\n#1 When you show up to the table, disclose the menu policy. If it's QR only, say so (drink menu is conveniently placed on the table, why isn't the food menu?)\\nI had to order blindly because no menù was provided. Asked for a burger, was given 3 burger names with no description or prices. I ended up paying 14.99 - ouch!\\n\\n#2 My party of 3 had to take turns to have dinner. If the restaurant policy is to push food out to the tables whenever ready and there's no expeditor, at least disclose to the guests that food comes out as it is ready, or ask \\\"would you like your food all at the same time\\\"?\\nI am now done eating, while my family isn't, and that is how I have time to write this bad review ?\\n\\n#3 Yes - we know the celery and carrots are now extra, but we did order them with the wings so bring them with the wings.\\nOurs came out long after ?\\n\\n#4 Double check your guests' orders prior to get to the table.\\nIf you say \\\"Bacon Guacamole burger\\\" I expect the Guacamole to be there the first time I get my food ?\\n\\n#5 If you are short staffed, tell your table. Most people can be understanding.\\n\\n#6 Smile.
The problem here is their pick up delivery, there's always a 20+ minute wait if you're lucky, but have been here a few times where it goes to 45 minute wairs when it's not even busy . My best advice is if they can work on their waiting time.
This is my favorite BWW location. One time. The waiter told me that the cheese curds is so good with the Asian zing sauce. He was not joking. Try it yourself. Great service. ?
Ordered wings for my friends they said it will be ready in 15 to 20 minutes. Got there in 20 minutes and they werent ready, waited an hour and I Spoke to manager and he just acted like it was a normal thing and no biggie. He didn't apologize or offer anything to compensate for time acted like he didn't even care. Horrible customer service will never order again.
Service was good. Very polite and friendly. Chicken southern sandwich was good, nicely cooked and there was variety of chicken wings that could be ordered with different sauces. Chicken wraps were also tasty and all the dishes were served with fries. Recommended and good value for money. Reasonably priced for Las Vegas.
It's normal for them to charge 100$-150$ on game day to reserve a seat.Food came out fast and hot. Packed with flavor! Wait staff were helpful and professional. Bathrooms could have used some attention during the night.
Terrible customer service at this location. We came in excited to have some chicken and the first thing we were greeted with was a young girl at the take out counter basically yelling at us "Dine in or takeout!?" No hello no welcome in just that abrupt and aggressive questioning, then after we said dine in she directed us to the next host stand where the young man told us it would be a 5 minute wait for a table. We sat down and hung out in the lobby area for 15 minutes and noticed the dining room was not even half way full of guests. My GF went up and asked when our table would be ready and was told another 5 minutes. Perhaps they were short staffed this day or they just weren't moving quickly to clear tables and seat guests, either way the wait didn't make sense given the amount of open tables on the floor. Once we were seated a waitress ran by our table and dropped menus off and said she'll be right with us. After 10 minutes sitting there with no water and just menus, we promptly left and went next door to canes. Sorry guys I won't be back to this location again, this was not a good experience at all. 1 Star ⭐ from me and my family.
The young lady that served me was very nice. She even offered me samples of the sauces to try before I made my selection. Definitely loved that for me. Who wants to purchase wings and the sauce is disgusting. Sorry I forgot her name.