Staff was not very attentive and hardly came to the table. My burger tasted like it was caught in a grease fire. My wife's grilled chicken sandwich was literally 2" round and dry as can be. My daughters Mac n Cheese looked as though it was made by Kraft and straight out of a box. Waited 20 mins for another order of fries. We finally had to hunt someone down to get our check. Not a great experience and probably won't be back. We have been going to this location for years and is nothing like it use to be.
Wasn't asked how I would like my burger cooked. So my burger was well done. No one in our group of 4 was asked "how would you like your burger cooked". So much for gourmet burgers. Over priced burger that I had to choke down. Good thing the water was free. Service was mediocre. Won't be back.
Red Robin just open for the day when came for lunch. The place is clean and organized. The host was courteous and walked us right to our table. The food is amazing! Bottomless sides was a hit for us.
Service was very slow. Ordered 3 cokes, got 2 and took 15 minutes to get the 3rd. Waitress was never around to inquire if we needed anything. Didn't even suggest dessert. Took 20 minutes to order food. The restaurant was not busy, it was about 1:30 in the afternoon on Wednesday. Lots of empty tables. Very disappointing. Took way too long for service.
Have you ever been to a restaurant that sells fish and chips but not tartar sauce? Never fear, Red Robin is here.Firstly I tried to go to any other restaurant but I reluctantly went to Red Robin because I felt like at least they are familiar and would treat me right. Wrong! I was sat in the worst seating that I could get and then waited to change seats. After ten minutes of pondering I was sat in the next available table that was available from the beginning but I guess I wasn’t fit for with my family. Once I was finally seated I was asked for my order politely and was served perfectly by my server. That was fine.Apparently there are two servers, one that takes orders and one that brings them. So when you have a server who took your order be so polite and kind, then the server who brings it, has their bare hands on your plate during a pandemic and then spills condiments in your lap twice, it seems a little belligerent and purposeful. Bringing out drinks that are well and far apart from how they are pictured, don’t expect anything to be as advertised.Honestly the sauce that was spilt on me wasn’t worse than the fact that the server spilt every sauce they could on me except the one that was on the menu with my order. I ordered fish and chips. It usually comes with tartar. Well at least the menu says that it comes with tartar but apparently there was none. Actually there was no sauce that could accompany my order, the only sauce available was the ranch that was spilled on my $200 pants… twice! Just because I switched seating I suppose.Lies upon disrespect is all I felt. All in all it was a horrible experience. The waiter who spilled everything never apologized and the manager never showed his cowardly face as expected. Yes I paid and tipped well, hopefully to deter future hatred but honestly this is a whites only establishment with no respect for those who aren’t white. Look around there isn’t one brown skinned employee in sight and with no representation there is no respect. The Mexican family next to me was charged twice with promises of reimbursement for the next week saying the whole mall was acting up when I was charged once in the mall just minutes earlier smh. They even gave me extra sauces of anything but what I asked for to make sure that I knew they had sauce but wouldn’t serve it. I would never spend a dime with this company again, I hope they go bankrupt. Would not recommend, please never eat here!
Food was alright.If you're getting a burger I strongly suggest you ask for no lettuce cause it's that nasty shredded lettuce that just turns into a huge clump of a mushy hot nastiness & it gives off a gross taste.Garlic fries were just soaking in garlic oil I'm assuming cause my friend got normal fries & they were no where near as oily as mine, they were also pretty skimpy on the fries but they bring you more, I don't understand why they just can't give us a bunch beforehand instead of asking everytime we finish them if we want more? I don't know, I found that weird lolThe cheese dip was literally the only flavorful thing I had that night.
great environment. nice staff. the only improvement needed is refills on drinks need to be done more often. no one likes to stare at an empty glass for too long
Horrible experience. Got charged twice for my meal and I was asked to sign an additional receipt (handwritten) for the service and food because their system POS system was down… I was told it was a system issue. Funny the system issue only happened to me and no other patrons… also no one was able to help resolve the issue on the spot I have to wait until a business day… to resolve the extra money they took…disappointing and frustrating a bday celebration for my late father turned nightmare. After they fix the issue and refund me what I am owed I will never set foot there again!
The atmosphere was great there
The service at this location is incredible, they really do go above and beyond but tonight I can say my experience was especially good. I have a Gluten allergy and unknowingly put in an order that featured an ingredient that is not gluten free, the staff in the kitchen noticed it and made me a new burger even issuing me a refund for the original even though it was my mistake. Top tier service! Not to mention the manager Ryan who went above and beyond to ensure that our experience was exceptional. This is the kind of staff that makes your regular chain restaurant into something special!