I've been ordering custom ice cream cakes at this location for the past several years, even though it's not the closest store to me. I make a special trip at least once or twice a year for my husband and son's birthdays. I have always ordered with the same young man, I wish I knew his name...anyhow, he is always very friendly & comes around the counter with a clipboard to take my order and, even though he always jokes that his spelling is no good as he writes my order down, he has always gotten my order right. The cakes are always tender, flavorful, and ready to pick up on the date & time I specified when ordering. I don't recommend online ordering as I had a bad experience with that one year that the owner remedied, thankfully. The owner told me to order custom orders in store and since doing that, I haven't had any problems.
We ordered online then went to pick up our order, the place was packed but the crew got our order out really quick. Thanks gang!
Great service, friendly staff and awesome, high quality ice cream!
Staff was very friendly and helpful. I keep forgetting how HUGE the portions are, even the smallest scoop.
Cold Stone is always a treat, expecially on a nice warm spring day. This was the perfect way to start our Spring Break.
I just want to say I had the most experience and stone cold that I ever haved I was almost attacked my order was giving away I was there on a replacement I was told I yelled at I was screamed at told her hurry up get my ice cream give me out of the store the lady that tried to help me was told she was nonsense and they kept ignoring her cussing at her yelling at her I will be in your store first thing and tomorrow morning this will be dealt with I was attacked in that store and I will not tolerate this
Tonight we went to this store and had an awful experience. Our 3 love its we ordered were inconsistent and made by the same boy. But the worst part was the blueberry banana smoothie we ordered. The boy struggled to make it and asked another worker how he should get ice because they didn't have any nor did they have any water to make ice. (Health code violation to not have water in a food establishment!) The worker told the boy making the smoothie to add more fruit to cancel out not having ice. So he added more bananas that were room temp on the counter and blueberries also at room temp on the counter. I'm not a rocket scientist but warm, room temp fruit doesn't replace ice. So the smoothie was warm and super liquidy. It was absolutely disgusting! We went back to ask for ice and the worker told us that they had none and he couldn't do anything about it unless we wanted him to put it in their fridge for a few minutes. Ummm no! You should have told me that you had no ice and I would have picked a different item, not a warm smoothie. After being dismissed by that worker who made it, we approached the worker that seemed to be acting like the shift leader or manager and she apologized and offered a refund. Beyond frustrating and disgusted and disappointing with the lack of communication, no ice and no water according to them. Do not waste your time going here. I hope management deals with this issue.
Very nice group of people friendly atmosphere haven’t been to a cold stones in years didn’t know what to get so I said surprise me gave me one of the best ice creams I’ve ever had they deserve a raise for that quality
Walked in 10 mins before closing and the kid behind the counter refused to even make me my order.
Not consistent whatsoever with orders being delivered. Pay a lot of money for this ice cream when in reality what we received tonight was like two scoops of ice cream in the large Gotta have it size with one cherry and maybe three marshmallows and it was just below the line can’t tell there was any peanut butter in 2 others I ordered. Very disappointed.