Have had too many bad interactions at this location. I literally quit tipping here because you should expect to have poor service. Waited over an hour for my food and it still wasnt ready.Edit: food is cold too lol. On another note, I always order takeout and I tip, but your team is too busy hanging out in front of the kitchen entry. Its like a literal party for the workers. Orders piled on the counter in the back. Ill take a pic next time to make a point.
This place sat us down and told me to order online for a 10% discount but the end it has a message saying 18% gratuity is force charged for some kids to stand and talk when there is only one girl thats actually serving or helping at all. Whoevers running this restaurant clearly doesnt know what they are doing, the pride of a restaurant relies on service and you wanna put an app in that removes the service, an app that doesnt even work and function correctly, and then charge gratuity? shame on buffalo wild wings, me and everyone i know wont eat here no more, theres restaurants that HAVE servers
Came in around 9 PM ordered a main course both for me and my partner and one side and when the server gave us our plates made comments of HOW MUCH FOOD we ordered ,the wings were over cooked it was like jerky on the bone and the were missing some wings and the celery and carrots ordered, 5 minutes into our meal the server comes and places boxes on our table and states" my shift is ending if you want to stay you need to move to the bar cause I'm cleaning"..the establishment closes at 2 am btw ,this was the worst service and wings Ive ever had from BWW . Wont be returning to this location again!!!
Ever since the remodel, the servers are the absolute worst. They’re so lazy, never check up on you. They’ll walk by your table several times before taking your order. Our food is almost always wrong. They’re constantly on their phones or just lolligagging. They try to make you order on the website that never works. Do not come here if you want a good experience.
A slow Saturday afternoon, only a Mother with 3 kids dining-in and non of the teenage employees can locate my online pickup order. Asked my name three times before they figured out someone wrote the tag on the bag with my first name on it, not my last, thus the ton of confusion, ugh. Be aware that the spice level here is hotter than expected…mild is actually medium and medium is very spicy, in my opinion.
My sister and I ordered wings here last night I never been so disappointed in bwws we are sick to our stomach . I didn't enjoy them at all.
I spoke with the manager Victor Nunez he advised because Uber handled my order he is refusing to make my order all over again due to a major allergy I have and I explained I paid almost 40 dollars for a meal I cannot eat and he told me talk to Uber and continued to say to to Uber if my receipt says it and I am telling you I have an allergy just remake my food don’t make money off me and refuse to remake my food I can’t even make this up and to make matters worse I just got off a 12hr shift
Charged my Oder complete incorrect, service was terrible, food came out cold, I order a basket of fries and received a small side order of cold fries, my wings came out and they were basically dry with none of the sauce on it where you are able it’s basically just the wing, they double charge everything. I didn’t even eat my food how upset and dissipated I was. I will go to the galleria location next time! as I am a server myself in a different restaurant and I am very understanding and patient but she could see I was unhappy and only checked up on me only twice of my whole vist here when I came in for drinks and then to give me my check. I will not be back to this location
Decent experience. Good service. Food was good. Mac and cheese needs help. No beer on tap at the moment we went but had bottles. Spacious with plenty of TV's to look at.
Slow with take out orders. And while I was standing around waiting for my order, I'm watching this employee standing in front of the food on the heat table. She's standing there eating and reaching OVER the ready-to-be-served food, dipping in her food in sauce. I'm glad my order was take-out and not on one of those plates. Besides that she was yapping with employees who i suppose were trying to get food out, making them move slower. I won't be eating at this one any more.