Went in for early dinner. I was one of three tables. I ordered steamed dumplings and Pad Thai with shrimp. The food took way too long to come out. The appetizer and main dish came out at the same time. The dumplings were good, the Pad Thai was just ok, it only had 4 shrimp, 3 normal size and one tiny shrimp, noodles were extremely greasy and seemed over salty. I asked for a knife and it took the waitress about 10 minutes to bring it to me. Waitress never checked on me, I had to get up and go to the bar area to get a refill of my water. The restaurant was dirty, there was trash and dirty napkins under my table. The bathroom was dirty as well. I told the staff, but they didn’t seem to care.
Don't trust their online descriptions. We've ordered from here multiple times and have always been very pleased, today was a different story unfortunately. We ordered two soups which we have ordered before and are listed online as having coconut milk in them, they are usually creamy and delicious! Neither of our soups had coconut milk in them today, as confirmed by the employee we spoke to on the phone. We requested a refund as this is not what we ordered and the soups cost around 12 to 13 dollars a pop, not cheap. The employee on the phone said they couldn't trust us and we need to bring them back for a refund...excuse me but it is your restaurant and online descriptions that cannot be trusted. Will never return or recommend again. Also portions were MUCH smaller.
Salween Thai has delicious meals for a reasonable price. Their menu is extensive, offering options for even the most picky eaters who may want to try Thai food.Only drawback I have seen is their online ordering system for pickup is not the best when you have to choose between “takeout” or “pickup” which are essentially the same option.
Bad food & serviceI’ve been to lots of Thai restaurants. This is one of the worst. The waitress let us and the other 3 people wait at the door without saying nothing. She just passed by so many times with out even looking at us. Finally she got us a table, we waited for the food so long and turns out my pad thai was so salty and I couldn’t eat it. I normally eat really salty but this is just too much for me. I told the waitress and asked for extra cucumbers. She didn’t even say a thing. Pad thai was all stick together when it came for some reasons. Another thing is that, it’s so cold inside, I understand the weather is not good today but when you see many customers wearing coats while eating, maybe you can turn the heat on?? Overall, very disappointed.
I decided to try this alternate location, having ordered from the original on NW Radial regularly a few years ago. I seriously regret doing so. I ordered pad Thai, with a heat level of 6, and a massaman curry with a level of 7. The Massaman curry was ok. The beef was very tough, and the sauce very watery, but the basic flavor was there. The Pad Thai, however, was not edible. I had paid extra for additional vegetable in the pad Thai, however despite a $3.99 upcharge, there were not many extra. The person eating the dish took one bite and stopped, complaining about the spicy level being crazy. I took a bite, and found the level 6 pad Thai was spicier than the level 7 massaman I had. It was more an 8-9. This dish was thrown away. Also had spring rolls, which were not good and quite gummy. Overall I have become unlikely to return to any Salween locations. I think the competence of the kitchen staff is no longer present. I did attempt to call and advise the restaurant, but 15 minutes prior to closing time they would not answer my telephone call.
I've never written a Google review for a restaurant - I usually just keep my opinion to myself and decide to go elsewhere if I don't like an establishment, but the experience at Salween was so bad that I felt compelled to write a review. Salween Thai used to be the best Thai food in Omaha. Unfortunately, such is not the case anymore. I ordered the Tom Kah Gai at a spice level of 9. First, the soup didn't have any chicken in it. This resulted in essentially a bowl of soupy coconut broth with mushrooms. My first bite was also a huge chunk of ginger which I had to spit out. I also didn't enjoy the bite of woody lemon grass that I also had to spit out. Additionally, the heat was at about the level of franks red hot, not anywhere close to what you would expect for 9 at a Thai restaurant that boasts it's spice levels. My partner got Drunken Noodles - not terrible, but absolutely nothing to write home about. The prices are also through the roof - I recognize that costs have increased for food/labor/etc. I'd be happy to pay for food that is exceptional, but this was not. Save yourself the time and money and go somewhere else.
The best Thai food restaurant in Omaha. I can not imagine going somewhere else to get Thai food. Customer service is amazing and the way the restaurant is set up gives good vibes.
20-50% price increase + smaller portions = lost me as a customer.I used to eat at Salween 2-4 times a month but this will be my last time. In addition to increasing the price for this dish by 20%, they’ve also been cutting down the portion size significantly. This is about half of how much you used to get. Even the containers they use are a lot smaller now and the food still doesn’t fill it. This is something a couple of my friends have noticed as well. Other dishes have had a bigger price hike such as pad thai with a 50% increase.A price increase on its own is fine but not when you also serve a much smaller portion.Shame because I used to really enjoy eating here.
So great. Nice size portions and the staff were in it.
The food is very delicious. There are a lot of options. A choice had to be made and it was good. Tom Kum Gai. The Thai tea was fantastic.