I’m perplexed. Every DD I go to except for ONE in Raleigh NC years ago is as inconsistent as can be with the Bacon/egg/cheese croissant.This location has been no different. Some mornings it’s decent, some mornings it will have one, thin, burnt piece if bacon. Some mornings it will be hot. Some mornings it will be cold.This morning I got one that was ice cold except for the croissant. I circle back and tell the girl and there’s no “I’m sorry sir let me fix that for you”. I get looked at cross-eyed and told “that’s weird because I just made it”. I tell her to feel it for herself and she says she can’t and she will make me another one. She hands it to me, I say “thank you”, and I get nothing.I’m not fishing for apologies here. I’m fishing for anywhere near standard customer service. Make the food correctly the first time, smile and say “you’re welcome”, or “my apologies, I’ll make that right for you”. In my line of work, if I treated my customer base this way I would lose them.It’s sad that companies get so big, things like this don’t matter. I’m successful because I’ve created Ravin Fans for customers. When I screw up, I own it, I make it right and go above and beyond, and then I go about my day.
Today I thought I’d try DUnkin instead of Starbucks or Scooters. My drink order was very simple; An iced half caff vanilla latte with oat milk. When I got to the drive-through window the girl who I am assuming is the manager told me they can’t make half caf lattes. I asked her if they have decaf espresso and she said yes. I asked her if she could take a little bit of decaf and a little bit of regular espresso and she said no she could not do that. I have ordered half caf at almost every coffee shop in Omaha and I’ve never been told that you cannot make this drink. It is very basic and simple and there is literally no reason why she shouldn’t have been able to make it. I have been a barista before and this is not a difficult process I’m not sure why she made it a big deal and refused to make me a simple drink. Needless to say, I won’t be going back
This place is great, mainly because of the staff! Super friendly and always get my order right! The coffee is good but the service is what makes them shine.Now if only they would add a tip option to the app... I mean cummon corporate, ppl don't carry cash, you know this! Allow customers to tip if they want (if Starbucks can do it so can you!).Keep it going girls! You guys rock!Even my furkids get excited by DD!
I've given this place chance after chance but that'll be all after today.This place is CONSTANTLY out of donuts. I show up only 3 hours after they opened and they're out of everything I'm looking for.Hash browns were cold, the English muffin was burnt in spots. At least the drink was done right.
weird interaction with drive thru. I told them to make me a frozen matcha and they gave it but I returned back because it tasted like straight up coffee. After I told them this is a wrong order they gave me the drink 5 seconds after like did they mess up my order ?? no way u can make a drink that fast…. also the last order didn’t have the label but the new one did. anyways I then told them to just throw out my old drink they messed up and lady said “sorry we don’t take drinks” like okay? i just told u to throw it away I never asked for u to taste it. and the other dunkin I went to they took my order back and threw it away. but this dunkin they don’t lol.
Very busy location so you can expect to wait.The staff are friendly, but when you tell the guy THREE times you want an everything bagel and he still makes a plain bagel....Seriously how hard is it?Look you can be the nicest guy in the world but it isn't hard to understand the difference between everything and plain. If it is, then maybe you need to find somewhere else to work.The girls on the other hand manage to understand this.
Great coffee. Priced better than Starbucks
As usual!! The service is really awesome !!! We had the mouthwatering quick breakfast!!! and Kudos!!!Just a note, check if you want your drink to be extra hot ? or not.Rest!! Good place to have a bite.
Laurissa who works at this location is very rude and has no customer service skills. I come to this location often and this morning I paid for two donuts and only got one one when I went through the drive-thru. I called to ask if they could bring me out my second donut that they forgot to give me because I had my small 4 year old in the car didn't want to have to get her out in the cold and she proceeded to tell me that I would have to come in if I wanted to get it. At that point I was frustrated because why should I have to come in to get something they made a mistake on. I was right outside the entrance door. It would have taken them two minutes to run it out to me. A girl named Alex did end up bringing me my donut and was very apologetic... Thank you Alex!
Great donuts but you can only pick up online orders at the counter inside, no I side service or dining. Orders can only be placed at the drive thru or ordered online and picked up.Oh, the times we live in today. ?