Going through these reviews I am VERY confused about all the one stars and troubles people are expressing. I have been to every single dunkin location in Lincoln and this one is definitely the quickest and best made coffee out of all the locations. All staff are friendly to me. I worked as a barista for many years and know it depends on the people who come through and the side of the bed they woke up on. I love this dunkin.
Went through the drive through to get a box of coffee and they charged my card and than was completely rude through the drive through tried to charge me again even tho I showed them the charge on my account I do not recommend this store.
Make sure you open your sandwich or wraps to see it’s correct before you drive off because they have a habit of giving you something completely different then what you ordered!!!
Ordered a sausage egg & cheese croissant- they were out of croissants. That’s ok! I’ll get it on a bagel & some hash browns . Get home hash browns are cold, take a few bites… no sausage just egg & cheese. First & last time at Dunkin’
Rude, uncaring, lazy staff.At least one person is always on their phone instead of working.No need to order ahead in the app as 1. You will have to wait for them to make your order After you arrive, 2. Always out of cups, syrup flavors, milk. 3. Won't substitute a small and medium drink to make up for the large drinks you ordered. Want to give you a medium and donuts. 4. You will have to wait upwards of 5 minutes to get them to answer the drive through.No customer service skills whatsoever.This store needs a strong management staff to teach them how to smile and appreciate their customers.Don't understand that the customers are their paychecks.
Great service, but VERY DISAPPOINTED when I was told they couldn't take tips anymore. This is NUTS! These workers definitely deserve any extra compensation WE'RE willing to give them.Shame on the FRANCHISEE!!
This location has to be the worst in the entire franchise! They are ALWAYS out of something. Yesterday it was DONUTS AND OTHER FOOD ITEMS! Why is it called Dunkin Donuts?! Most of the time, it's certain flavors that are out. Does no one know inventory management? customer service: such lazy, unfriendly employees. They sound bored at the drive-through. Yesterday, one was leaning on the front counter on her phone. one was walking around like he didn't know what to do. If you order "less ice", you get a cup FULL of ice. What's normal ice--two cups full of ice??!! I would avoid this location if the others weren't so far away. This is not the first time I've complained about this store, but it hasn't improved. I really don't think it could get much worse. This is a bad representation for the franchise.
Make orders wrong,they don't open when it says they're open, some of the girls in the early am act rude/unfriendly for no reason.. like I'm only there to grab a coffee quick why act like that to a nice customer? ?
Possibly the what DD in the US. Every time I come here they're out of half the menu, and the last two times I've gone through the drive through I've gotten to the window, given payment, and then been informed part of what I ordered wasn't available. AFTER they took payment.
I lived in north platte for a long time I went to Dunkin everyday but when I moved to lincoln I would of thought that being a bigger place that it would be better I was definitely wrong i went through the drive through one day and asked it they could mix everything in the metal cup they said no they couldn’t do that and refused to make it that way idk I’m definitely not pleased with this Dunkin at all and my muffin today was the plainest muffin I’ve ever had