We went at 11am on a Saturday to avoid crowds. The host sat us promptly and told us who our server would be and took our drink order. Our server came over shortly after and made sure our drink order had been taken and explained that they are short-staffed and that she is also the bartender. Despite being short-staffed, all of the workers we had did manage to keep on top of our order, drinks, offered dessert, and were friendly. It was a very enjoyable midday weekend outing.
I would have done zero stars but it made me have one. We will never go here again! The service was beyond awful, the food looked like it was poured out of a can/made by a toddler. We couldn’t leave fast enough!
We sat for 35min before getting water. Manager apologized, then disappeared. We were served our food without silverware-so we got it ourselves. No one seemed to notice. Drinks orders took over an hour/had to be requested repeatedly. The food was perfect though.
The worst restaurant experience I have ever had. The staff doesn't communicate, and didn't notice their staff member leaving before serving us. Another member stepped up, but the service was still poor. The manager also did NOT "make things right" as he stated he would.
My husband, son and my pregnant self went for supper tonight. We came and it wasn't super busy but they might have been understaffed as we had to wait 15 min or so for a table when there was plenty open. We waited a few minutes for our waitress and she had taken our orders. 20 min after we placed the order, she came back and told us they weren't going to have ribs (I ordered them) for another hour. Okay, that's fine so I ordered the bourbon steak instead. Another 20 min or so went by and she came out and told us my son and husband's food was ready but not mine. She asked us if we wanted that out and I yes, cause our son is 3 and getting stir crazy. She didn't come back with their food for another 10 min. My husband's food was hot and my sons was a little warm. Didn't complain about it cause he didn't need super hot food. After dropping off their food, she went to check on mine. Meanwhile they finished theirs by the time she came back and said they were waiting on the shrimp. Another 15 min goes by and at this point t I'm confused as to why it's taking 15 min to cook a medium rare steak and shrimp. Finally my food comes out and it's chicken and shrimp. The lady(different than our waitress) told me she was going to get it fixed right away. By this point im annoyed. Our waitress comes back a handful of mi uses later and apologizes and says that "he must have heard me say chicken instead of steak, would you like me to get another going for you."t i politely said no and that we would take our check and boxes. Meanwhile we waited and she ran other peoples food(which is just fine) but then came back to thr table without our change and no boxes. Realized what she did, she went and grabbed boxes. Still no change. Then we politely asked for change and she went to go get it. We got up and walked to the door and she came and met us and forgot how much change she owed me cause she put the slip down with the boxes the first time around. She ended up not giving us the exact amount back and I was fuming at this point and needed to leave before I became that angry pregnant woman in Applebee's who didnt get any food over the course of an hour and 20 some minutes. Not once did the manager come out and speak with us or apologize. Anyways, I'm done ranting now. I know times are hard for everyone but damn, they could have done much better! We won't be back to that location.
What's the point of curbside when no one 1. Answers the phone 2. Is watching for vehicles. I'd understand if it was a busy time, but when I walked in it wasn't busy at all. I received my order only to have to drive back because stuff was missing.
Food was as ordered and delicious. On the bad side were seated and the waitress walked by our table several times. My wife finally told them about it. Sat for about 15 minutes before she took our order. The place wasn't that busy.
Got a bourbon chicken...... should have been more like burnt chicken.... completley un-edible. Ordered at 430 for carryout , wasn't busy ar all... what ever happened to people having pride in their work?? The othe r half of the order was a blackened shrimp Ceasars salad... and it was good. Make your own assumption before attending.
The waiter was friendly and came by to ask how everything was. Keep our drinks full. The atmosphere is always pleasant at this Applebee's. I have never had a bad experience here. This is where my husband and I love to go when we eat out. Food is always fresh and hot when they serve you. The staff always have a friendly smile.
We came in during a rush when there weren't many servers. We waited the 15 min and were treated so well by the staff. It was just me and my two small children so we could've been overlooked but they treated us like everyone else. Definitely worth going to. ❤️