I went in during a busy Saturday night and I can accept that my food and drinks are going to take some time to be delivered out to my table. What I can’t accept is that after waiting 30 minutes and getting a borderline raw burger and 8oz fillet steak (supposed to be medium rare and medium). When I raised the issue with the waitress she said I can either have them microwaved or have the steak be taken off (bc the rare hamburger looked medium rare to her). I told her I wanted it off the bill because that’s ridiculous the cook wasn’t competent enough to cook a steak to be even close to medium. They proceeded to take $10 off the $23 dollar meal. Is a baked potato and a salad with no croutons (even though we asked for extra) worth $13? I think not. We ate a 1/4 of the steak and 3 bites of the burger and couldn’t finish them. The only reason I’m giving two stars is because the fries that come with the burger tasted good and the service wasn’t horrendous during a busy time. I would have to recommend staying away from this restaurant to any family or friends.
It wasn’t busy: no wait like the other TR restaurants who usually have on a Friday night. I ate all the rolls and still was waiting on our non alcoholic drinks.The same appetizer showed up to our table multiple times even after informing the employees, we did not order an app. The app was then pushed onto the table next to us. It was quite humorous to the other table considering they watched the app come to our table multiple times. It was like the app needed a home! “ I’ll be a good app, I swear!” My salad didn’t come out and I had to ask for it after the entree arrived. Something about it was sent to the to go area. My entree was over cooked and looked like it had been rode hard and put up wet. ? I tell ya, it’s seen some things. I would not eat it. The manager did remove it from the bill. I tasted the ribs and the ribs were good and something to consider reordering another time. We ran out of drink and had to ask for more drink. The person I had with me had throat surgery years ago so it is imperative to have a beverage available during the meal. When it was time to pay: we waited, and waited, and waited. At one point we thought to swap out wait numbers with the witch doctor but we couldn’t pull the look off as well as Beetlejuice. The server finally came back with the credit card and told us he was in the bathroom. That alarmed us a bit, our service was bad, however, the server seemed…. Not okay. We attributed our poor service to the server possibly having a bad day. But if he was in the bathroom that long……… In the words of Piglet,”oh d-d-dear.”
Terrible service. Told a 15-30 minute wait for table of 5. Tried to seat us in a booth for 4. We are all adults. Waited another 40 minutes. Then sat us and was told no bread had to get it ourselves. �
Great place good food friendly and fun
Zero crowd control. Our experience with Erik would have been pretty perfect. However maddie/Maddy decided she would rather socialize at the same volume as her highly intoxicated patrons that she obviously knows from outside work if she's going to share that volume with them. I could barely hear my girlfriend speak. Restaurant seems partly in shambles. I wonder what the fine folks down in Texas would think about their franchise in this condition.
Literally the best Hand Cut Steaks! Best Margaritas in town
Excellent customer service and the food was excellent definitely would come back again.
As usual the food was excellent! They were extremely busy but they handled it well. Make your reservations ahead of time through the app. Get texts when they are ready for you. Inside dining is open.
Texas RoadHouse = Darn STraighT We are talking ‘The Good STuff’ if not more; holding you with anticipation until your plate arrives with succulents and bite!? From steak, ribs, chicken, sweet potato, mashed potato, and desserts ?? Enough Said - service is quick/it’s here!! & I’m HUNGRY- SaTisfacTion GuaranTeeD?
I was in a sh*t mood, and then our server showed up with a smile and jokes! Michael was definitely on his A game (out of 460 location my husband and I are from Texas and have been to over 25) the table was cleaned and out of the way our drinks were full and everything was hot when it arrived. Steak was overcooked but flavored well.