This location is terrible. I have gotten chicken nuggets from them twice and found literal chicken bone in them- twice- and called and their management said "okay" and hung up. Both times. Not to mention, their wait times are absolutely ridiculous. It should not take 15+ minutes for a drink and a single sandwich. I'm absolutely fed up. There is nothing fast about this fast food.
Honestly deserves 0 stars but obviously that's not an option for the review. I've had so many issues with this location I literally don't have time to write about all of them. The most recent one is the one that finally brought me to the reviews though. Apparently they had a shortage of cooks, though I don't know how, considering all you do is put frozen food through a machine. But we waited over an hour for food we already paid for (otherwise I wouldn't have waited). Then we received an incorrect order. Other people also waited... which is odd because we actually stood next to some people who informed us that they "only ordered drinks" yet they also waited at least 20 minutes. What does that have to do with the lack of cook? If the entire rest of the team is standing around staring at the struggling cook, what's the reason they can't be bothered to even fill a simple drink order? This location is honestly just ridiculous and I will never be back. And I hope nobody else wastes their time either. Additionally, I hope that the McDonald's management catches on to these issues, since clearly Leonard Management can't handle them on their own.
First time using the mobile app and it was kind of a mess. Used wifes card at home placing the order, wasn't accepted when went to pickup order. Used my card and then charges were placed on both mine and wife's card. Eventually charge on wifes card was reversed. Only a partial order came out to car and employee had to go find the rest of it. Ordered a double quarter pounder deluxe and found a single when i arrived at home. Not the best experience tonight.
The WORST experience I have EVER had at this location. Ordered our meals through the app. My bacon double without unions was not in the bag. We figured this out once we reached I80 on the way out of town. We doubled back to remedy the situation. Upon going inside, i handed the guy at the counter our ticket off of the bag and he asked if the meal was already gone. So I explained myself again. He retrieved a suporvisor/manager looked at our ticket and punched it in again. He then gave us the meal again,new fries and everything,but the order was incorrect once again with the burger having unions on it. I went back into the store, the manager/supervisor, whoever he was came up to the register after the counter guy had walked away, did not even acknowledge that I was even standing there. He then walked away, a nice young lady came up and asked if I had been helped yet. So I then explained the situation to her, let her know the original order was no unions and my replacement order had unions. Being allergic to unions, I was not about to eat this meal. At this point I was upset enough that the supervisor/manager wouldn't even acknowledge that I was even in the building again, I told the young lady I was not wanting any money back, they can keep their food, and I don't ever plan on stopping at this establishment again. The majority of my past positions that I have worked in have been restaurant management. I know first hand that bad news travels faster and spreads wider than good news, so any supervisor/manager that is worth his wage should know to always make sure that the customer leaves happy. Best of luck to the rest of you when attempting to get your meal correct at this establishment with the current management.
I ordered a 20 piece, a spicy crispy chicken and two fries, it took literally 30 minutes 8:41pm to 9:11pm to finally get my food just to have the bag rip on my way out the door. I WILL NEVER go to this location again and I highly recommend you skip it as well.
Wish it would allow for 0 stars. Don’t understand why it is so hard to get an order right. This is the second time we’ve ordered from here and both times they mess up or forget something on the order. This has happened at multiple fast food establishments. How hard is it to get orders right? Yes I’ve worked fast food before.
Used the drive through at 9:30 pm on April 28, 2022. Ordered a #4 regular crispy chicken sandwich combo meal with a Dr. Pepper. When I arrived at the pick up window the Dr. Pepper was 3/4 full and no ice, and no straw. Employee was oblivious... One of my most disappointing experiences with McDonald's...C'mon man!...
This location is COMPLETE trash. They make a mistake everytime you have an order with more than 4-5 things in it. This is the 3rd time in a row we have gotten home and found something was missing from our order. Literally a line around the block/a parking lot full of cars because they can't get it together to complete a food order in a timely fashion.
We got 2 burgers. One totally wrong with mayonnaise on a quarter pounder. The nuggets where made fresh like I asked. But the young man carrying trash from the lobby thru the kitchen was gross
Hey we want to have the fastest drive thru so let’s just tell everyone to pull forward. Have 8 cars piled at the end of the drive thru. Waited 10 minutes solid and they skimped us two sandwiches. Close down and put something that works here.