Food was good. I liked the sandwich (although pretty much impossible to eat in any reasonable way) and several of the sauces. However the staff was sooooooo terrible. It's like they were trying to be as impolite and dismissive as possible. The place was practically empty and they couldn't be bothered to even be asked if they had a high chair. I got an exceptionally snotty response from the gal at the counter. I heard them talk to the next customer the same way . I can't imagine why you would be so overtly rude to the few customers you have....
Normally they do a good job and I enjoy their food, but something was really off 6/26.Over 50 minutes for 2 sandwiches. While waiting I saw 4 customers approach due to incorrect orders. 1 customer’s order was entirely lost and they had to re-order.I understand the sign “we don’t make fast food…” but 50 minutes for cold sandwiches and no hot items?
What an insult the Helena location is to the Staggering Ox restaurants. I've been eating at Staggering Ox for over 20 years and have never been unhappy until the Helena location. How do you forget ingredients like ranch sauce and lettuce on 3 sandwiches? Ask for extra ingredients that are included and get none of that ingredient at all. It's a sandwich not rocket science.
My pregnant wife and I with our 3 daughters went in this Sunday afternoon around 1:30. We were assaulted by the man behind the counter he called himself a supervisor. He called us dusch bags in front of our kids and everyone behind us amongst other things. People were so appalled they left out the door right behind us. if the general manager reads this please contact us. We would like to make a formal complaint
Make sure you check your food before you leave.I ordered a sandwich that was prepared wrong, but I didn't realize the sandwich was incorrect until I was across town after they had closed. The sandwich was not just wrong, it was not their usual caliber. I've attached a photo (the first one), if you've ever had a good Staggering Ox sandwich, you would know this isn't it.I went in the next day and the manager gave me a free replacement sandwich based off of the first picture because they do have standards. I've attached a picture of the replacement sandwich (The second one).Moral of the story: check your food before you leave and they will remake it if it's wrong.
Jesse is absolutely the worst staff member I have ever had the displeasure of speaking to. On the phone she had no manners, didn’t know what she was doing, and when I asked her to repeat my order she got it wrong 4 times. I have worked in the service industry for many years so I gave her plenty of time to put in our orders and to let me know when she was ready for the next one. When we get there the gentleman with long hair and glasses told us she was not a good worker and th
I just waited an hour for a Philly steak sandwich. I would understand if it was busy but it was not. Along with listening to the staff argue and walk around in the back I will no longer be coming back, though I have been a long time customer, today will be my last unfortunately. Then when I get home the sandwich is burnt. Crunchy like a cracker
The food was unique and delicious. The customer service was lacking. It's no fun when you can tell that the staff doesn't want to be there.
Love this place! Love the food. Love the atmosphere. Extremely disappointed that when I tried to order food at 5:15, their grill was already turned off and they could only serve cold sandwiches. The establishment is open until 6 pm which isn’t even that late for the dinner rush, so closing early is definitely a big disappointment.
How do you make a ham sammich uncommon??...go to the Ox, obviously the clubfoot bread is unique and I would say it's better to experience than try to explain, but it's not that the only thing good about the place is the weird shape of it's bread (which has multiple fresh baked options...order the bread guts as well as your sammie) the stuff that goes in it also is really good *especially the sauces (multiple delicious versions of ranch as well as plenty of other options)