The best Taco Bell experience we’ve had in a long time. The order was made perfectly. The food was fresher than we’ve had in a long time. The portions were right and the drive thru attendant had to have been the most professional person we’ve ever encountered at a Taco Bell. We often order some things with cheese and some things without cheese and our order usually gets messed up but not at this location. Everything was made exactly how we ordered it.
We ordered our food at 6:30pm online and paid online. We went to pickup and inside was closed so we had to wait in line for almost a hour. A worker walks up to our window at 7:40 and said they are closing. We told them we have been in line waiting for our food we already paid for. The worker said sorry call 1-800 taco bell. We go home after picking up something else and eating at 8pm and called and no answer. In the morning I called and was on the line for over a hour until they answered and they said sorry about all that and that our money would be refunded in 3 to 5 days. They did not offer us anything for the huge inconvenience. They were closing at 8pm they still had 19 minutes left. We are also vegetarian and have ordered our food online before so they can make it correct. The time before this they messed up our whole order and put meat on everything. This is a horrible location.
If you want taco bell you have to wait in line for 1 hour before you get to the box to make your order. 3 cars have already left the line behind us, and the line is not moving. Wasting time and gas. The lobby is closed. Had one person say they are not going to order from here again. This is not a fast food restaurant. Spoke to the manager and he blames new hires, and and people that don't want to work, and not enough people to work. Other drive thru are backed up too, but lobby are open. Taco Bell should at least open the lobby. And that would be the managers fault.
HORRIBLE EXPERIENCE! Placed an order online even called before the order was placed to make sure that the food we had ordered was going to be able to be ordered.. one of are friends had waited over 45 mins in a drive through for them to close and not even say at a word at the window. As well as direct calls to voicemail and not answer after multiple attempts. Corporate should get a hold of them.. and figure out something.
25 minutes in the drive thru only to be informed that they could only accept cash... 10 more minutes because now I'm stuck in line. Totally unacceptable. 35 minutes of my day wasted because the dining room is closed, I could've found out instantly upon walking inside... Or they could have a sign... Or somebody walking the line around the building. They offered me a coupon for a free taco on my next visit... There will probably never be another visit to this location, far too many times of being disappointed.
Service is awful. I ordered several tacos and burritos for delivery. I requested sauce, but didn’t get ANY. When I called and talked to the manager, she didn’t apologize, but instead just asked what I wanted her to do about it.
Meets and often exceeds experiences with Taco Bell. Wish they could find ways to increase efficiency at the drive through as the standard wait will be about 15 or more at most times of the day, this however is common in the area.
This Taco Bell always gets my order right! Food is tasty! They use fresh ingredients! I’m happy
Wentzville Missouri location. We had ordered our food for pick up from the dining room as mentioned on the website. The dining room was locked and we were told only drive through pick up. We went through the drive through (very long line/wait). They forgot 2 items in the order. We drove to the front to see if they could give us our 2 items. We were told we had to go back through the drive through which the line was still long. Now our food was terribly cold and not enjoyable. If the dining room could just be open for pick up as the website mentioned, we would have had no issue. The food that is normally good was terrible. Staff was not very friendly or helpful which is usually not the case at this location. Disappointing.
I like the sign that's on their door that says "to better serve our guests, our lobby will be closed," something like that. They aren't serving guests well AT ALL now with their dining room closed. I believe they have people who could wait on dine in customers but I believe they don't want to open the dining room because if they did, it'll get dirty and someone will have to clean it and the bathrooms. This is why I believe they keep the dining room closed, so no one will have to clean the dining room or bathrooms. This is not a restaurant any more and they are not serving customers well at all now. To the contrary, they're showing dine-in customers that they aren't wanted or needed.