This Dunkin is garbage. We just moved to the area and were exvited to have one so close, but they have gotten our order wrong almost every single time. I even order through the app to make it easier for them but it seems they can't see the order, or are too lazy to reference back to it, because they are always asking me what I ordered. We will not be going back and I suggest everyone go somewhere else.
I like their donuts but the employees at the telegraph location treat you poorly. Dining room is always closed with no sign so as you park and walk to the building you are even further back in line for the drive thru. In the drive through they really just want you to give them a quantity of donuts and they will choose the assortment. I feel like I end up upset every time I go here.On a previous trip I got to where you order and asked for a dozen donuts. I was asked if they could choose the assortment for me or if I wanted to choose. I stated I would like to choose and was told to "proceed forward" which I interpreted as pull forward to the window. When I arrived at the window I was asked why I didn't finish my order. Apparently proceed forward means list what donuts you want.On another trip they also wouldn't split out my order into 2 bags.
Might want to change your hours if you're going to be closing an hour earlier than listed.Most of the time I have a decent experience here. Except for the multiple times in a row when there was no cold brew. ?
fav location to get my coffee! all of the employees are very friendly and always working hard ❤️ i definitely recommend going to this location if you want your order done right
I absolutely love the staff at this Dunkin’ Donuts. We frequent this Dunkin a lot during the week before work and school. They are so kind to myself and my children. I appreciate them very very much.
I waited patiently in the long line for 20 minutes on Mothers Day. Ordered donuts for my son and a Bacon Egg and Cheese croissant for my husband. They did not give a total, just told me to pull around. When I got up to the window they only had charged me for the donuts. She told me I would have to go back through the line. I was laughed because I thought it was a little crazy since it was their error. I did not go back through the line (sorry husband), and tend to hold grudges for bad service, so not sure when I’ll go back. I guess I’ll have to wait in the Krispy Kreme line now. Happy Mothers Day! .
Great customer experience! Quality was great as well. I didn't catch his name, but the gentleman working the drive-thru was very kind (realized I was having a bad day) and had a quick chat with me. Made my day! He even asked how my iced latte was (very good) and wished me a good day.
People wonder why the machines don't work because they aren't cleaned daily like they're supposed to be with mold found in every crevice of the machines. The ovens don't work because again they don't get cleaned and shut off due to dirtiness piled up. I hope its changed since In the last few years cuz oh boy you couldn't pay me a million dollars to drink or eat ANYTHING out of that moldy dirty establishment.
This being a drive thru only store and not even allowing mobile orders pick up inside really hinders my feelings about this store. I can place a Mobil order and wait 10 min in the drive thru only to recieve watery coffee. The coffee itself can be pretty hit or miss. I can say 2 pumps of the vanilla flavor that’s sweet and I can get either too much or none at all, very rarely is it accurate. I think they need a different way of doing things especially during peak times. Offering pick up for mobile orders in store would be one, and maybe they actually caring and double checking when they make the drinks. As far as food I have pretty much zero complaints at least. If there’s another dunkin close by you or where you are going, just stop there. I find myself frequently going to Arnold. The only time I really enjoy this one is whenever there is the two males that are working because that’s the only time I’ve ever got an accurate drink.
For being a donut shop, they never seem to have donuts. On the rare occasion that they do, they are good enough. Coffee drinks are just okay.