beginning with the warm welcome from the hostess, to the final bite of dessert, our dinner experience couldnât have been any better than it was. 10/10 , would recommend.
We were celebrating our anniversary and had read the reviews on Cinder House which lead to our reservation. We had not been there before, but the reviews noted the view and the food as excellent. The quality of the reviews may have contributed to our disappointment as we had high expectations for the evening. We were greeted and seated immediately, and the hostess was very nice. We were instantly met by two young men asking our water preference and what must have been a manager came to let us know the server was busy and she would take our drink order. When the server did arrive, she congratulated us on our anniversary, but something must have happened as her attitude turned curt and negative, which was our experience throughout the evening. My wife and I had a drink to start, and with our meal order, she ordered a glass of wine. She sat there for at least 15 minutes with an empty glass. We tried to get our server's attention and were "snubbed" several times. Our meal came and still no wine. After we finally got her attention, she went and got a bottle from the bar to pour one glass. The place was far from crowed and the view was minimal; it was just a very disappointing evening. To top things off, the couple next two us were celebrating a birthday and were given a small cake with a beautiful presentation--lots of side treats and "Happy Birthday" in chocolate on the platter. At the end of our meal, we got two tiny cookies and a small piece of chocolate with Happy Anniversary. Not very impressive. The entrees were fine, but nothing special. I guess we just didn't spend enough money, order an appetizer, or cater to our server which must be required to really feel appreciated as a customer. Based on the reviews, I hope our experience was an exception but I cannot recommend this place for future dining based on our Sunday night meal.
Great food, great service. Nice atmosphere. Outside dining with a great view.
The food was amazing and our waitress was very knowledgeable about the choices.
Dinner was very good. Scallops were cooked perfectly and the beef and pork stew was fantastic.
Wonderful service, great food and beautiful views.
Amazing food and views from the rooftop (both outdoor and inside). Glen was great as our server. A bit noisy, but mainly due to one table.
The overall experience was amazing! The way everyone treat us, and knew about my friends birthday was actually impressive. The food was good, in my case my plate was too salty. Also I expected something different form the desert, but overall was good- Very good.
The food was excellent for the most part. I had the scallops and my fiancée had the vegetable bowl with shrimp. The scallops could have been washed better as they had some grit in them and the potatoes were heavy with oil as they had been fried. The overall taste of the dish with the coconut sauce was very good. The vegetable bowl was all around delicious . It was seasoned perfectly. Only complaint about that was the shrimp add in was underwhelming. Four small shrimp that werenât really seasoned. We had a few appetizers that were out of this world delicious. Especially the Brazilian cheese bread. For some reason they included prosciutto with the bread which was not needed at all because the bread was salty in a good way, but it didnât need more salt from the prosciutto. Drinks were unremarkable but good. Very good wine selection. Service was okay. Our server wasnât very attentive and spilled my fiancéâs drink on her, but the person who was filling out water and clearing plates was very attentive and helpful. The welcome from the hostess was personal and welcoming.
Our experience was amazing - fantastic food, friendly staff , everyone went above and beyond to celebrate a friend's engagement. 10/10