3 lazy employees behind the counter told us "we are only doing scoops of ice cream tonight. No smoothies or anything else." And also said "those toppings are just for show. You can only get the premade ice cream"
Clearly having freezer issues, the ice cream was frothy and looked nasty. Staff at least didn't scrape it off the top of their drums so we were able to see how gross it was and were able to walk away before making a regrettable purchase. Flavors were also very limited, only 8 options available.
Horrible customer service, employee yelled at customers and argued with another employee for 5 min before giving us our ice cream.
The employee was rude to customers and yelled at the Dunkin employers. Milkshake was too milky. Ice cream tasted bad.
Love they're ice cream No location in St Louis had the flavor Ice Cream I wanted for more than a two weeks.
Server was was very rude. She would not help me and would not provide her name when asked. She had an attitude for sure. May not be an indicator of the entire establishment. Incident took place between 6:40 and 6:50p.m. Management can watch video of server saying to my wife she had two ears and could hear fine. Obliviously customer is number one is not taught here. Others in line were shocked a servers attitude as well. No manager to be found. Ca not rate products as was denied to place order.
The workers were rude and unfriendly. It's a shame those employees ruined my experience of a great ice cream company. They are independently owned so the corporate head quarter doesn't get involved. This location does not reply to individual or bbb complaints, and people want to raise the minimum wage for these workers to $15...very disappointed.
The emploees are very rude and hate their jobs.
It is located past the security check.
you can never go wrong with any choice of ice cream. and they had the good waffle cones