I've been coming to this location since it was built and I've mostly always had great experiences, but for the past year this location has become the worst Panera in Springfield. At least every third time I go, my order is wrong, and so far this is the most embarrassing flop. I ordered a you-pick-two and received my salad but instead of receiving half a tuna salad sandwich, I literally just got bread and a couple chicken breast slices. I'm curious how this was quality checked, as it indicated it was. I'm tired of calling in constantly to receive a credit or to redo my order and instead I figured I'd leave this review and move on. I wish this location was as good as it used to be.
Friendly and quick staff, Sunday about 2pm, food quality great. (Sometimes not this good in KC). Staff deserve a shout out all around
Ordered a delivery that took well over an hour to arrive, although I am just down the street. Items were just thrown in the bag and all of the place. The items themselves were made improperly and cold by the time of arrival. Customer service was poor. Unfortunate experience that does not live up to Panera's standards.
Unclean dining area and the manager and staff seemed more concerned with talking than making our meal. It was extremely slow but it took almost 20 minutes for us to get our food.
food was fresh and hot. friendly staff
I have been doing their free drinks til July. To see if I want to get their service. Their coffee is a little too dark so I have to use a lot more sugar. A lot of times their Chargers and Lemonades at out.
Good and tasty food with good quantity and quality.
Panera great for healthier chain food. Right now the chefs chicken sandwiches are tasty to eat-really any salad I've gotten from there is 10/10
The food is wonderful! I warn you is pricey! Bagels and cream cheese LOVE! The soup bowl is yummy too!
The employees are friendly and helpful. The place is always clean. The atmosphere is laid back and offers you a chance to visit or catch up on some work. There's also some tempting carbs to fuel the process.