I took my two daughters to Steak ‘n Shake today. Highly disappointed. I understand there is a staffing shortage but customers should not have to come into a public food establishment and hear ADULTS arguing over who is going to fill the ice machine. Then hearing this employee yelling that she’s going to just drop the ice bucket because she’s mad. I will not be back.
Steak and Shake isnt what it used to be. They fired their wait staff due to covid. You order at the counter like you went to McDonalds. Instead of the old diner/malted shoppe experience, you get something boring and sad. I read recently that Steak and Shake might be closing its doors in 2022. If the Poplar Bluff location is any indication, Steak and Shake has died but not been notified. It was like eating at the corpse of a once good restaurant.
Gave a 2 star bc food was fast.....not great ...service lady that seemed like she was on crack, was pushing all customers to go faster to order. bc she was going a million miles a min!!!! My child even snorted bc he just watched a video about ppl on drugs at 1 of his classes. Pretty bad when ur kid notices something like that. We sure won't go back! Had to order food 2 different times bc it wasn't correct & that lady was going a million to nothing that we had to pay double prices just to half way get somewhat what we ordered!(don't mean to be redundant)We ended up giving our friends dog a $24 meal!!! Atleast the dog enjoyed lolWorst steak and shake! Go else where!
Heres why the 3. Two of the last 3 times we went when not in dinner hour so business was slow. Burgers and fries both luke warn, buns dry and fell apart easy. Kast time went in dinner hour on Friday evening and it was busy. Food fresh and hot but amount of fries given a little skimpy. They dont check trash often enough and need to get tables cleaned more promptly.
Great food .. great price ... fast service excellent people working there steak burger n the works ..fries n soda clean seating area ..you sit down after ordering and they bring your meal to the table
Love steak n shake. Alway met with a friendly face, helpful people. The garlic burger is to die for. Some of the best milkshakes in the business. If your looking for a quick burger, but don't want to sacrifice taste and quality, look no further.
Cold chili and burgers were cooked and laying on front of cooking area not freshly made when we ordered, so cold when given to us. It's not rocket science...but apparently it is for that place. No matter what your job is, do it to your best ability. Never ever again going back!
This place used to be the best. Now it’s the worst. Place was filthy; service was slow. Won’t be back. RIP Steak ‘n Shake
Cold fries hamburger cold no mustard shake was vanilla I order chocolate. Won’t be back. Go somewhere else
This is a busy burger joint! The food is fast and delicious. Our crew loved the milkshakes. I got a cotton candy shake and it was so good! Hat tip to the nice night crew.