Waited over 45 minutes for food. Watched tables seated after us get served. Our waitress spent more time explaining what she was going to go get for other people instead of just doing it. She brought biscuits but no silverware...then brought 1 fork, 1 spoon, 1 knife for 2 people. Then gave the table next to us 1 set of silverware as though she expected us to share. We had to literally ask for jelly, ask for refills. The plates were hotter than the food. Every single table in our section was dirty and stacked with dishes. Nobody was bussing tables. Management seems to be seriously lacking at this restaurant.
Terrible everything from waiting for our food and seeing others that came in after us served their food
Went here for mother's day brunch. Being a holiday I totally expected to wait. The wait wasn't that bad. I was told about an hour and fifteen minutes,but we were seated in about 30 minutes.Our server was courteous and pleasant. She explained that silverware was being cleaned and would be out shortly. Promptly took our orders and provided the drinks as requested.Now the food actually took about as long as what I was expecting to be prepared, again it's a holiday so I'm not upset about the wait for the food to be prepared. What was a disappointment was the quality of the food that came out. The pancakes came out fine and the kids meals came out fine, however everything else was disappointingly overcooked. Unfortunately one of our children got sick unrelated to the meal so we decided to take our food home.Also slightly disappointing was the fact that silverware had still not been brought out for our meal even well after waiting 30 to 40 minutes for the food to be prepared.We normally have really great experiences here, however this experience was not to the standard that we normally expect. Will this totally stop us from coming to the restaurant, maybe not but hopefully our next experience will be a little bit more pleasant.
So at the beginning of the evening we were seated and the waitress was a little just not there.So to start this out we ordered hot chocolates and some silverware. After 20 minutes of ordering it they came back and told us they didn't have the chocolate whip cream we said it was fine and it came out quickly. Still didn't have our silverware.Then our food came out we asked for silverware again. And some of our food wasn't there more food came and we asked again for silverware.I look at my food and my mashed potatoes I could pick up!The plate was hotter than our food. My dad got a manager and he blamed it all on short staff. NO the food was cold.That means the food was sitting there.The manager gave us two options eat the cold food and he'll pay for all of it or get new food remade and we pay for everything.My dad says we want to get it remade and asked for silverware finally we got it but only got 1 knife 3 forks and 2 spoons for a family of 4!My dad gets up realizing what he said and complained about having to pay full price after waiting and waiting. The manager blamed it all on short staff. News flash everyone is short staff.They seat people they could not seat so many people there are fixes.We asked for more knifes after the 6th time they finally gave us them.The new food came out and it was hot so the food sat back there the first time and after everything the manger never apologized.We have come here and a lot it gives a lot of memories of someone who isn't with us anymore and we don't come as often anymore but it'll be awhile we come back.
I normally don't leave bad reviews. But this time I can't help it. I work in a customer service industry for the past 17 years and think this should of been handled completely different. When someone walks by you throwing up in a bag and all over the ground right by your table most people would lose their appetite like I did. It smelled so bad! I had just got my food maybe 3 min before this happened. They made us move tables so they could clean it up. The manager did not even come over to say anything to us. I am not saying I should of gotten my food free, but atleast acknowledged by the manager or a discount for the food I wasn't even going to eat. I bring my daughter there after gymnastics a couple times a month and that will no longer be happening. I am sure the waitress could tell I was not happy.
Really good healthy food and very good service.
Got here at 8:40 pm local time. Ordered the Uncle Herchel's breakfast with hamburger steak. The steak was hard and couldn't cut through.Stabbed it with a fork took a bite and it has the taste and cosistency of cardboard. Actual cardboard.I understand they were closing up but what happened to the hamburger steak?The management covered my meal. I left a $5 because both waitresses were kind.
The server was attentive and helpful. That's about the extent of what good we could say regarding our current experience here. We were highly encouraged to get the Fish Fry meal which was being heavily promoted by Cracker Barrel. Since it was a Friday, we both ordered this, and expected to receive our meals in a timely manner. It was around four o'clock and the place wasn't particularly busy. But we did have to wait a longer time than we usually do for our meals to arrive at our table. Unfortunately, it was quite obvious that our wait was in no way connected to the food having been freshly prepared. The fish was just barely warm, and the side items were actually cool inside. When we were able to get the attention of the server, she was quite apologetic, and offered to get us freshly prepared fish, and my side dish, hash-brown potato casserole. We waited for at least ten to fifteen more minutes, while my partner just went ahead and ate his lukewarm beans and part of his cool fried fish. He was that hungry, as he hadn't eaten anything at all that day yet. When the waitress brought a plate of fresh fish, it was acceptably hot, although again the potatoes were not! Not at all! Actually cool on the inside! By then, we really had to get going, so we ate the fish and the cornbread, and got going. My partner when checking out, mentioned the cold food in answering the cashier, eliciting some measure of regret. The whole experience has put us off of dining here again, ? it was unsatisfying all in all.
I hate to write this review and give one star at that. My wife and I went in this afternoon. Were told it would be a 25 minute wait to be seated, but we were sat in under 10 minutes. That part was great. When we were seated our waitress came up and just stood there for about a minute looking at us before asking how we were and take our drink order. She went and grabbed our drinks and took our food order. I understand it was lunch and busy. But we waited 45 minutes for our order before giving up and leaving. The table next to us waited just as long before they order showed up. The waitress (same as ours) never apologized to them or anything. There was also another table in her section with 4 senior citizens who were waiting awhile. They were talking to the manager on duty. Not sure what was said, but their food came out shortly after. Our waitress never checked on us during that 45 minutes, never brought our appetizers or even stopped by to apologize for the wait. We also watched other tables that were sat after us receiving their orders. I’ve never had a bad experience at this location. But the service today was unacceptable for everyone there in the section we were in today. I’m not saying that I won’t go back ever again. But it’ll definitely be awhile before I do. It’s sad that we went across the street to another restaurant and were seated immediately and received our order all in very short order. And they were just as busy.
It took 1 1/2 hours to get our food and the order was right and it was cold. Manager bought it for us, but it didn't make it any better. Four to five tables came in after us, got served and left before we got our food. I love Cracker Barrels food normally, but tonight was interesting. Good luck to them in the future.