We placed an order at 8:30 am. Wanted order delivered between 11:30 and noon! We called when order was not here! They told us it would 30 min. Short staffed! Called back at 1pm and they said they are trying to get it done! Aka they had not started the order! Manager lied 3 times about order! Finally called back at 2 pm and he said the deliver guy was on his way! In the same breath he said wait…. We canceled your order, we ran out of bread!! This was a 65$$$ order!!!! We give this store a lot of business weekly and yearly! I gave the manager my my for the owner to call back!! No call yet!!!! Very sad!
Not sure how hard it is to understand "add onions," but the three times that I have visited this Jimmy Johns and requested onions on my sandwich they have failed to add it.I get the service industry is not a fun place to work, but when it has happened each time I've visited this particular Jimmy Johns... Something else is going on!Also, one of the times I visited the employees were trading food with the freezing moo next door and made me wait for my food until they finished that even though I was there first. I've done the same when I worked in food service industry, but you always put your actual customers first and when you actually make the sandwich that your customer ordered you remember to put the onions on the sandwich that was ordered...
Always a great sandwich!
Do not order online. Will take at least 45 to and hour and a half for delivery, so your sandwich will be warm and soggy by then.
First time, and probably the last time, I ever stop at this location. Absolutely terrible service.I went in this location on 10/7/2021 just about 1PM. When I walked in there were several people standing in there with no employees helping them. One of the men looked back at me and said it might be 15 min before we get helped. I joked back saying that is "Freaky Fast." He chuckled back, but I didn't think he was being serious. I continued to stand there with the other 3 people and the employees making sandwiches continued to make sandwiches and didn't even acknowledge me. Finally about 10 minutes after standing there one of the girls looked up at me again and asked if I was there for an online order? I said no, and she said it would be at least 20 min before they could take my order and basically said I could leave or wait at least 20 min before they would even take my order.
Ordered a gargantuan. Was given a 15 minute delivery time. I called after 30 minutes had passed and got to speak with the general manager Lindsay. She then informed me my sandwich was actually still at the shop and hadn't even left yet. Not offering any sort of comp for my troubles. I offered to go out of my way and drive there but told her I expected 50% off the sandwich because of the situation. I was denied. I would give this place another chance but I am going to need reached out to and the situation made right. I though Jimmy johns customer service was better than this....
THE WORST SERVICE EVER!! Takes over 2 hours for an order, just to get another call to be informed another 3 minutes!!?! Don't offer delivery if you don't have the staff!!!!!!
I used to LOVE Jimmy John's but I keep getting bread that is rock hard on the bottom. I used to believe they must have baked their bread daily because it tasted so fresh and soft. What ever has changed at Jimmy John's with their bread, it is AWFUL! As I would bite my sandwich, the bread was so tough my teeth would not actually bite into it. Instead, my bite would just smash the sandwich squishing all the ingredients out of the sandwich making a horrible mess.I called the location and asked if they still baked their bread fresh daily they said they did. When I said my sandwich today had bread that was hard on the bottom, the man apologized. That was it, no offer to correct the issue in any way.
I am not that excited about their bread for their sandwiches and probably should try the wrap. The bread is not light and airy but rather soft and doughy. I don't select a little bit more input on what vegetables I have on them and other toppings but that didn't seem to come up when I ordered there in the store.
Not freaky fast. Freaky slow is more like it. Four order's were taken before a single sandwich was made.