THANK GOD for new ownership! I have stayed FAR away from this place because of a terrible experience I had last year (which was such a bummer because I live not too far from this location). I was told by a friend that it's under new management now and to give it another chance. I actually got the opportunity to meet the new owners and they are SO kind! Obviously, word had gotten out because it was busy, but still an efficient experience. The store was CLEAN! My order was CORRECT! A complete turnaround from what it was before. Thank you so much for getting this place on track again so families can enjoy a fun experience together! I WILL be coming back! :)
Ordered a cake for my sons birthday and received a call shortly after saying they didn't have the mint chip ice cream I requested and wanted to know what other flavor I'd like. I explained I don't want a different flavor, just cancel my order. I never picked up a cake but was still charged. I've tried to reach out to management but keep getting told manager isn't there. I've launched a complaint with my credit card company in hopes of getting back the money they took from me.
If I could give it -10 stars I would me & my family came in for ice cream simple requests btw 1) they were not wearing gloves when scooping or handling the ice cream 2) they act like they didn’t know how to make a simple Oreo sundae when they have a guide book that tells you exactly how to make it the only difference I wanted was one scoop of rocky road ice cream and they kept asking am I sure and all these other questions 3) they kept missing steps didn’t layer my sundae correctly 4) the hot fudge wasn’t even hot fudge it was some type of chocolate goop 5) AGAIN NOBODY WAS WEARING GLOVES 6) the store looked filthy tables were not clean the back was not clean as well and the crazy part about it all the manager was also NOT WEARING GLOVES while handling the ice cream and also did not know how to make the sundae when trying to help the worker that was making my sundae overall horrible/ stressful experience these new workers and management need to go bcuz they are clearly not doing there jobs with all these other recent complaints and I never ever leave reviews but this was just terrible
The options are great, the ice cream is good. That being said we were shocked with the prices and it was also hard to understand the two ladies working.
I waited to post this in hopes corporate would help resolve this issue, but they are no longer responding.On February 3rd, my husband picked up a clown cake for my sisters birthday (the cake on the left is what I ordered and the cake on the right is what I got). I contacted corporate the next day and they let me know a manager from this store would contact my husband. A week later my husband finally got a call from management and he let her know right away we were not looking for a full refund but a refund on the decoration costs. The manager stated, if we received a refund that a pregnant single mother would loose her job and she asked if that is what we wanted to happen. Of course we said, no that is not necessary we just wanted a refund of some sort. She then said if we were to bring the cake back untouched (a week after the party) we could have a full refund… and THEN she wanted to say, she was supposed to charge us more because of the “the eyes and all the other things” (though we paid more in store than online ordering, PLUS it was only icing used and not what was advertised)… I still am trying to understand the logic behind it all. So, moral of the story, if you plan on getting a decorated cake from this location be aware of what you could be receiving. This cake was not worth the $57 we paid.?
Great little ice cream shop. Dozens of yummy flavors. We got waffle cones with two scoops, and there was so much ice cream that we could barely finish them.
Nice store. Clean. They had baseball nut ice cream!!!! Highly recommend.
The worst place in town. Employee picking his nose , rude employees, filthy floors and surfaces, terrible customer service. I will never come back.
We live an hour and half away from this BR in Lee's Summit. My mother and sister and I have birthday's in the same week of January. My oldest daughter ordered 2 cakes for our trifecta birthday party. They were great! My 18 year old daughter felt the atmosphere was very family friendly and said they were incredibly nice and helpful. She suggested I leave a review for them because they were so kind. So this is it! They called her twice before she picked up the cakes to make sure the order was correct and helped her carry them out to the chest coolers she had for transporting them in my truck! My daughter doesn't do reviews but out of the blue she said I needed to give them 5 stars for greatness, lol!
Ordered a cake online & they called the night before the pick-up saying that the price online was not correct & that the price is actually $8.00 more. Not my problem or my fault that your website is not up to date!!!