75% of ice cream flavors out of stock.... no one has clean the store or changed the trash all day...it shows.... bathroom out of order.... not the most people friendly place to get ice cream either, workers could speak up and smile....was hoping for a better experience for the kiddos
A little over priced but the young man that served us worked hard while there was one or two people in the back that was watching and when he was almost done one young lady asked if he needed help. At the time it was just 3 of us there and we were in the same group and the others may have been on break. The ice cream was good and there was plenty for the amount we did pay. It was a nice treat.
I had put in a cake order two days prior, when I went to pick it up I was told that my cake was not decorated, which was fine I could come back at a later time. however then I receive a call and was told my cake was never even made. I did receive a refund which I appreciate but if you’re going to order a cake judging by my experience and others I have seen on here I would maybe pick up a pre-made one or a different option.
Ice cream was half melted. Cashier reached into a tub with dirty spoons in it, pulled one out and stuck it into my dish of ice cream. When I said something about it he said "yeah but the one I gave you was clean". Receipt printer not working.Seriously considering calling the health department. Flies buzzing everywhere. Dirty establishment with clueless employees and disgusting overpriced ice cream.
Worst cold stone creamery my boyfriend and I have ever been to. I ordered a medium and they make it the size of a small. Ice cream was melted when they handed it to us, melting all over the containers. It was like you are eating soup. This isn’t the first time this has happened at this location. Went here two different times and had the same experience. Not sure if the workers are unsure how to properly make the ice cream but I am not going to pay $15 for ice cream soup. Will never return to this location. Go spend your money at a different cold stone or someplace else
Employees were working hard and were friendly but the place was filthy, like disgusting. Was going to order a smoothly but I decided not to because the blenders were as filthy as the counters and floors. By the time we got to pay our ice cream was melting out of our bowls. Too slow and too dirty. Not worth the money or the wait.
The worst Cold Stone creamery I've ever been to.The fruit in my ice cream was frozen solid. I wasted money on extra toppings I couldn't eat with my purchase....I asked for strawberry, Bannanna & pineapple. I received 1 frozen half of a strawberry and no other fruits. I was just robbed. WOW
Disappointed. They were busy (mother's day), but they were out of many flavors. Wife waited through the long, slow-moving line and ordered a large and a medium ice cream creation, but they both ended up pretty small and the same size.Wife pointed out the issue and confusion ensued. Wife had to ask that they put the creations in the freezer while they were deciding since they were melting out on the counter. Finally asked about getting one of them discounted and they said they weren't allowed to do that.So they threw it away and made a new creation of the correct size. Rang everything up and got both ice-cream smeared containers in a plastic bag and left. The total was about $20 for the two smallish creations after the extended wait.Never again. There are too many other places out there that do a better job faster.
We sat outside. My vanilla ice cream was perfect. My partner had a mint choc chip ice cream. It had a lot of choc chips which I loved but she thought was too much. Hence 4* instead of 5. We’ll be back.
Terrible. The service here has went down so much! I paid 16$ for two shakes which isn’t the problem. The problem was that the shakes were poorly made. I was basically just drinking milk with Oreo pieces. I wanted a waffle bowl, but they only had one that was chocolate dipped and looked like it had been sitting out for days. I don’t mind spending the money they charge but at least it use to be for quality. The place now just looks dirty and not taken care of at all.